---
title: "RM5160 SO8091 - Provision of Backup Maintenance"
ocid: "ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2016-11-18"
---

# RM5160 SO8091 - Provision of Backup Maintenance

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b.json)

## Summary

The procurement process pertains to the contract titled "RM5160 SO8091 – Provision of Backup Maintenance," initiated by the Crown Commercial Service in the United Kingdom. This tender falls under the IT services sector, specifically consulting, software development, and support. The procurement is currently in the Award stage, with the contract period running from 20 February 2015 to 31 March 2016. This selective procurement method employed a restricted procedure, with bids invited until the tender period ended on 2 February 2015. The total value of the contract is £27,083.62.

This contract presents an excellent opportunity for businesses specialising in IT services, particularly those that offer software support and maintenance. Companies capable of providing comprehensive support for CommVault software will find themselves well-positioned to compete. With a focus on delivering services such as remote support, installation of new licenses, and health checks, firms that emphasise technological expertise and customer assistance would benefit greatly from engaging with this procurement.

## Notice

PLS are inviting bids from suppliers to provide a maintenance contract which will support the CommVault software used for their backup environment. Offers are invited to supply pricing for CommVault CASP - Basic Support Renewal. The contract period is to run for a total period of 14 months from 1st February 2015 to 31st March 2016. The following services are to be provided as part of this support: Centralised Service Desk Remote telephone support Remote email support Secure GoToAssist / VPN Support Quarterly on site Health Checks Installation of new licences Pre-sales assistance Regular hours of service operating between 08:00 - 18:00 Monday to Friday (excluding Bank Holidays) Single point of contact required Management reporting on request

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/17dc3020-0276-4834-8bb1-f1b90699652d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 2 Feb 2015 |
| Future notice date | Not specified |
| Award date | 20 Feb 2015 |
| Contract period | 20 Feb 2015 - 31 Mar 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £27,083 |
| Lots value | Not specified |
| Awards value | £27,083 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTWARE BOX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/17dc3020-0276-4834-8bb1-f1b90699652d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/17dc3020-0276-4834-8bb1-f1b90699652d
  16th April 2015 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/10defa4f-5bb6-4121-b0d7-3817a1ed0a93
  Redacted Outcome Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef87a144-7374-4bad-a2cc-97ff7ee20a13
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f677f74-adc8-11e6-9901-0019b9f3037b.json.