---
title: "IT Service Management & Tooling Consultancy"
ocid: "ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INTELLECTUAL PROPERTY OFFICE"
published: "2022-02-24"
---

# IT Service Management & Tooling Consultancy

Buyer: INTELLECTUAL PROPERTY OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3.json)

## Summary

The procurement process relates to the "IT Service Management & Tooling Consultancy" contract awarded by the Intellectual Property Office, based in Newport, United Kingdom. This contract, classified under software consultancy services (CPV 72266000), was awarded on 21 February 2022, with a total value of £41,000. The contract period runs from 28 February 2022 to 27 May 2022. The procurement method used for this tender was selective, and it was a call-off from a framework agreement. The tender process is now complete.

This consultancy opportunity is an ideal fit for small and medium enterprises (SMEs) specialising in IT service management and software consultancy services. Companies with expertise in identifying IT system requirements, performing gap analyses, and recommending technology tools would find this a suitable endeavour. As the Intellectual Property Office continues to enhance its IT capabilities, suppliers that can demonstrate relevant experience and a thorough understanding of ITSM technologies will be well-positioned to compete for similar future contracts, potentially leading to growth in their business.

## Notice

1. Identify requirements for ITSM software 2. Perform a gap analysis and benchmarking to assess the current ITSM capability 3. Identify potential technology tools to equip ITSM at the IPO for the future

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d106c52a-b794-4f37-a0cc-f22069b45364 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2022 |
| Submission deadline | 26 Jan 2022 |
| Future notice date | Not specified |
| Award date | 21 Feb 2022 |
| Contract period | 28 Feb 2022 - 27 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,000 |
| Lots value | Not specified |
| Awards value | £41,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOZAIC SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72246000 - Systems consultancy services
- 72266000 - Software consultancy services

## Release History

- 24 Feb 2022 at 11:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d106c52a-b794-4f37-a0cc-f22069b45364

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d106c52a-b794-4f37-a0cc-f22069b45364
  24th February 2022 - Awarded contract notice on Contracts Finder
- https://atamis-2198.cloudforce.com/sfc/p/1r000001nvOb/a/4J000000cvDZ/UuBB18pjK2_mM7ezv6wWQHoKYZ16thh4MQHpLAmH_Ps
  2022_02_18_PO-3008456_S02607_Redacted
- https://atamis-2198.cloudforce.com/sfc/p/1r000001nvOb/a/4J000000cvDU/WuKzTIRR4zQN9rkAC6Q3KQJRVcJ7.hCvzw_BLyxvzis
  GCloud 12 MSD 06 ITSM Tooling Assessment Planning V1.0_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3.json.