---
title: "Intranet Replacement Project Servicenow (HRSD)"
ocid: "ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-01-24"
---

# Intranet Replacement Project Servicenow (HRSD)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51.json)

## Summary

The procurement process for the Intranet Replacement Project (Servicenow - HRSD) was conducted by H M Revenue & Customs, situated in Salford, England. This project falls under the services category, specifically focused on internet and intranet software packages (CPV code: 48220000). The procurement method utilised was selective, with the contract awarded on 27 November 2021, followed by final publication on 24 January 2022. The total value of the contract was £1,018,000, with the contract period commencing on 13 December 2021 and set to conclude on 12 December 2022. The tender period ended on 5 November 2021, indicating that businesses had a defined timeframe to submit their bids.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in developing internet and intranet software solutions. Companies adept in service delivery that aligns with the requirements of H M Revenue & Customs may find it beneficial to engage in similar procurement processes in the future. The successful supplier for this contract, Deloitte, reinforces the demand for expert services in this field, highlighting a competitive landscape where innovative and agile firms can thrive, particularly in government contracts.

## Notice

Intranet Replacement Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b928836-8b2f-49e8-b90c-0181a91a4511 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2022 |
| Submission deadline | 5 Nov 2021 |
| Future notice date | Not specified |
| Award date | 27 Nov 2021 |
| Contract period | 13 Dec 2021 - 12 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,018,000 |
| Lots value | Not specified |
| Awards value | £1,018,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48220000 - Internet and intranet software package

## Release History

- 24 Jan 2022 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2b928836-8b2f-49e8-b90c-0181a91a4511

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2b928836-8b2f-49e8-b90c-0181a91a4511
  24th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/caca8418-b7cb-471f-941c-5197deb1216b

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f7358dd-14de-42ba-b011-5d191ddcae51.json.