---
title: "Application Maintenance Support Services"
ocid: "ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2021-07-06"
---

# Application Maintenance Support Services

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15.json)

## Summary

The Financial Conduct Authority (FCA) has awarded a contract for Application Maintenance Support Services, classified under Computer-related services (CPV code: 72500000). The procurement method used was a selective, restricted procedure, and the contract period spans from 20th June 2021 to 9th September 2022. The award was published on 6th July 2021, with a total contract value of £2,566,595.70. The FCA is located at 12 Endeavour Square, London, UK and is actively overseeing the ongoing maintenance and enhancement of its applications.

This tender presents significant opportunities for businesses specialising in IT services, particularly those offering application support and maintenance, cloud services, and incident management capabilities. Companies that are adept at managing complex software systems and improving operational efficiency will be well-positioned to seize similar contracts in the future. As the contract is not limited to small and medium enterprises (SMEs), larger firms with a comprehensive expertise in bespoke and commercial off-the-shelf products are encouraged to engage in this sector.

## Notice

The FCA is extending it's current Application Maintenance Support into Year 4 of the 5 Year terms. The Services include the following, details are: - Support and maintenance of bespoke, COTS (commercial off the shelf products), Cloud Services including SaaS (Software as a Service and PaaS (Platform as a Service; - Resolving software problems that cause the system to be inoperative or to perform incorrectly; - Providing Incident and Problem Management services in relation to the in scope Applications; Implementing improvements and enhancement to the Applications; - Delivering operational change, supporting and accepting changes into the live environment; - Database and Middleware support for some Applications; - Liaison with FCA Business teams to support User Acceptance; - Management of 3rd Party Suppliers as part of the end to end delivery; - AppDev.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d85c1e5-87c8-40a0-956b-d82db201afc5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2021 |
| Submission deadline | 14 May 2018 |
| Future notice date | Not specified |
| Award date | 14 May 2018 |
| Contract period | 19 Jun 2021 - 9 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,566,595 |
| Lots value | Not specified |
| Awards value | £2,566,595 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 6 Jul 2021 at 13:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d85c1e5-87c8-40a0-956b-d82db201afc5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d85c1e5-87c8-40a0-956b-d82db201afc5
  6th July 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=606682162
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15.json.