---
title: "Out of Hours Call Handling & Telecare Alarm Monitoring Services"
ocid: "ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FREEBRIDGE COMMUNITY HOUSING LIMITED"
published: "2025-02-28"
---

# Out of Hours Call Handling & Telecare Alarm Monitoring Services

Buyer: FREEBRIDGE COMMUNITY HOUSING LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993.json)

## Summary

Freebridge Community Housing Limited is currently in the tender stage for its "Out of Hours Call Handling & Telecare Alarm Monitoring Services" contract. The procurement is for services in the call centre industry category and is located in the East of England, United Kingdom. This open procedure has an estimated contract value of £350,000 and covers the period from 1 August 2025 to 31 July 2028. Important dates for interested parties include a tender period ending on 30 March 2025.

This tender presents a significant opportunity for businesses, particularly those that specialise in call handling and telecare alarm monitoring services, to partner with a well-established housing provider. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate. By securing this contract, businesses can enhance their market presence and expand their operations within the public sector, benefiting from the stability and long-term association with Freebridge Community Housing Limited.

## Notice

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d3344be-eb9a-40e2-b33a-332584c5906b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2025 |
| Submission deadline | 30 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2025 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FREEBRIDGE COMMUNITY HOUSING LIMITED |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 1DZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | St. Margaret's with St. Nicholas |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 28 Feb 2025 at 11:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0d3344be-eb9a-40e2-b33a-332584c5906b
- 24 Feb 2025 at 10:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0d3344be-eb9a-40e2-b33a-332584c5906b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d3344be-eb9a-40e2-b33a-332584c5906b
  28th February 2025 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-King's-Lynn:-Call-centre./8XF7Q522X7
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993.json.