---
title: "Engagement Support Service (ESS) for Dynamic 365 CRM"
ocid: "ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RESTORATION AND RENEWAL DELIVERY AUTHORITY LTD"
published: "2020-07-06"
---

# Engagement Support Service (ESS) for Dynamic 365 CRM

Buyer: RESTORATION AND RENEWAL DELIVERY AUTHORITY LTD  
Current stage: Award  
OCID: ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18.json)

## Summary

The Restoration and Renewal Delivery Authority Ltd has completed a procurement process regarding the "Engagement Support Service (ESS) for Dynamic 365 CRM." This contract falls under the IT services category and was conducted in London, England. The procurement method used was selective, specifically a call-off from the CCS-G-Cloud 11 framework agreement. The contract had a value of £69,940 and was awarded on April 30, 2020, with the contract period spanning from May 1, 2020, to August 31, 2020. The tender period concluded on April 29, 2020.

This tender represents significant opportunities for businesses specialising in IT consulting and software development services. Companies, particularly SMEs, can leverage their expertise in CRM systems to compete effectively for similar contracts in future procurement initiatives. The focus on engagement support services suggests a demand for innovative solutions suited to the needs of governmental organisations, making this an ideal space for tech companies aiming to expand their market reach.

## Notice

Call-off contract from CCS-G-Cloud 11-RM1557.11 Framework Agreement-Houses of Parliament Restoration & Renewal Delivery Authority-Provision of Engagement Support Service (ESS) CRM Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9180d3cc-2d35-4d9a-8867-5219c90dc044 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2020 |
| Submission deadline | 29 Apr 2020 |
| Future notice date | Not specified |
| Award date | 29 Apr 2020 |
| Contract period | 30 Apr 2020 - 31 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £69,940 |
| Lots value | Not specified |
| Awards value | £69,940 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RESTORATION AND RENEWAL DELIVERY AUTHORITY LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERSION 1 SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Jul 2020 at 14:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9180d3cc-2d35-4d9a-8867-5219c90dc044

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9180d3cc-2d35-4d9a-8867-5219c90dc044
  6th July 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f9557b1-4755-4295-9682-918481840c18.json.