---
title: "Primary Care Support (PCS) Services"
ocid: "ocds-b5fd17-4f9a87d0-8447-42bc-b461-5de04cd54003"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f9a87d0-8447-42bc-b461-5de04cd54003"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f9a87d0-8447-42bc-b461-5de04cd54003.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f9a87d0-8447-42bc-b461-5de04cd54003.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2016-11-25"
---

# Primary Care Support (PCS) Services

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-4f9a87d0-8447-42bc-b461-5de04cd54003

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## Summary

The procurement process involves NHS England, focusing on the contract titled "Primary Care Support (PCS) Services." This initiative falls under the medical services industry and encompasses various locations across England, Northern Ireland, Wales, Scotland, and other British overseas territories. The procurement has reached the Award stage, with a total value of £1 billion. The contract was formally awarded on 25th November 2016, effective immediately, and will conclude on 31st December 2021. The procurement method applied was selective, employing a negotiated procedure to secure a service provider tasked with delivering essential support services previously managed by NHS England.

This tender offers substantial opportunities for businesses specialising in healthcare administration, medical software, and support services related to primary care. Companies capable of providing solutions for areas such as financial information systems, patient administration, and inventory management are particularly well-suited to compete in this procurement process. The selected supplier, Capita Business Services Ltd, will focus on enhancing service quality and value for money, creating a conducive environment for potential subcontractors and innovative service providers to engage with the evolving service catalogue anticipated in the future.

## Notice

The Authority has procured a service provider to take responsibility for the delivery of certain support services for primary care contractors and other healthcare commissioners. Some of these services were provided by NHS England across England. Other parts of the UK - Northern Ireland, Wales, Scotland, as well as the Isle of Man, Guernsey and Jersey are within the scope of this procurement also. The services within the scope of this procurement currently include: 1. Administering payments to primary care contractors, related administration, data quality work and pensions administration; 2. Management of medical records including transfers and related courier and storage arrangements; 3. Probity, assurance and counter fraud activities in respect of primary care services; 4. Management of lists confirming the eligibility of primary care contractors to provide services; 5. Support services for screening activities (including breast screening and cervical cancer screening), for example, call and recall letters and results letters; and 6. other related and/or incidental and/or value-added services (not currently forming part of the service provided). The service provider takes on delivery of certain services currently provided by NHS England and then will drive through a transformation plan to enhance service quality and value for money, developing an evolving catalogue of services to reflect the Authority's requirements. The framework agreement is for the potential use/benefit of any of the participating bodies referred to in section VI.3 (Additional Information), and there may be initial requirements and an evolving catalogue for those participating bodies as well.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c3e49ea6-b872-4c6d-88e9-d469524dd018 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2016 |
| Submission deadline | 1 Jan 2016 |
| Future notice date | Not specified |
| Award date | 25 Nov 2016 |
| Contract period | 25 Nov 2016 - 25 Nov 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7PD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 48180000 - Medical software package
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 48430000 - Inventory management software package
- 48444000 - Accounting system
- 48445000 - Customer Relation Management software package
- 48490000 - Procurement software package
- 48812000 - Financial information systems
- 48814200 - Patient-administration system
- 48814400 - Clinical information system
- 48900000 - Miscellaneous software package and computer systems
- 64000000 - Postal and telecommunications services
- 66170000 - Financial consultancy, financial transaction processing and clearing-house services
- 66520000 - Pension services
- 72000000 - IT services: consulting, software development, Internet and support
- 75100000 - Administration services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 85120000 - Medical practice and related services
- 85130000 - Dental practice and related services
- 85140000 - Miscellaneous health services
- 85160000 - Optician services
- 85300000 - Social work and related services

## Release History

- 25 Nov 2016 at 16:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c3e49ea6-b872-4c6d-88e9-d469524dd018

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c3e49ea6-b872-4c6d-88e9-d469524dd018
  25th November 2016 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e767f29b-40d1-4f46-a3f1-2224254e66ca
  Contract award notice 1 - 19th September
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bd74cdcf-6354-413f-95cf-e98f2a4738b0
  Contract award notice 2 - 11th December
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/753d46e9-9d64-4fd8-a904-5deb2fc0c514
  PCSS Call-Off Terms Final REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c8edeec5-cf93-480b-b787-0811a32945cb
  PCSS Call-Off Terms Schedule 1 (Definitions) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/76a2a9f6-c22c-4901-9435-ad482477b9f3
  PCSS Call-Off Terms Schedule 2.1 (Call-Off Service Description) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5ef4c4a8-b5c8-4aa6-84f0-a91e4e93021f
  PCSS Call-Off Terms Schedule 2.2 (Service Levels) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6a5ff13d-a6a2-4730-8daa-2f92d1d678ec
  PCSS Call-Off Terms Schedule 2.3 (Standards) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/98338db2-23bf-497b-82dc-1ab578631fa1
  PCSS Call-Off Terms Schedule 2.4 (Service Reports) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/281dfa92-8d9f-450e-a5b5-b8bb63a70f9e
  PCSS Call-Off Terms Schedule 2.5 (Security Management) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/021e8da1-f270-4a2b-a286-02fef740503e
  PCSS Call-Off Terms Schedule 2.5 Annex Incident Reporting Procedure R
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/757cb8e9-1e3c-4483-a702-f6ef4a3dc124
  PCSS Call-Off Terms Schedule 2.5 Annex Incident Reporting Procedure R
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f412b5d-3497-49d6-b3a7-2db0b119b583
  PCSS Call-Off Terms Schedule 2.6 (Transition Plan) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2b69142-b6b8-4c31-9871-cab7d113555d
  PCSS Call-Off Terms Schedule 2.7 (Transformation Plan) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0df4c9c2-d665-4c73-a3af-5b176b90284f
  PCSS Call-Off Terms Schedule 2.8 (Testing) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/712178e9-a94f-4b96-9e1c-e87552144cd7
  PCSS Call-Off Terms Schedule 2.9 (Assets) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8629c0b4-a4cc-4908-8bab-a1b3d0fb1354
  PCSS Call-Off Terms Schedule 3.1 (Supplier Solution) CF
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/641f171a-a9b7-4ca0-acf1-81a81d1d9866
  PCSS Call-Off Terms Schedule 3.2 (Commercially Sensitive Information) CF
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/38811a22-9bb2-4347-b057-839304f27bc9
  PCSS Call-Off Terms Schedule 3.3 (Sub-contractors) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9ae8d0cb-9f09-49c3-b08a-a3c55d8858e0
  PCSS Call-Off Terms Schedule 3.4 (Software) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3ba7e5a8-7f6e-458f-b7a2-56291b99a8f3
  PCSS Call-Off Terms Schedule 4.1 (Charges and Invoicing) CF
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/85d1f38f-b13f-4e29-9db0-0f314b1c0f81
  PCSS Call-Off Terms Schedule 4.2 (Payments on Termination) CF
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cae1dc28-c9f5-4842-89a0-a1802df62193
  PCSS Call-Off Terms Schedule 4.3 (Customer_Responsibilities) CF
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b18da790-62b9-4604-b811-4941164fa49c
  PCSS Call-Off Terms Schedule 4.4 (Financial Reports and Audit Rights) R
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dcecf7c6-9ae7-4957-bf5d-765e10c6c293
  PCSS Call-Off Terms Schedule 4.5 (Value for Money Provisions) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8ea06101-3b26-4d8d-a976-d3a3c117006a
  PCSS Call-Off Terms Schedule 5.1 (Call-Off Governance) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a37ed748-0097-4f14-a376-1333e259f8c3
  PCSS Call-Off Terms Schedule 5.2 (Change Control Procedure) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4227a5dd-a2b8-4a8b-b27c-bae9a087dfe6
  PCSS Call-Off Terms Schedule 5.3 (Exit Management) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7d6a3764-ff30-416f-8f7b-b4bb85830786
  PCSS Call-Off Terms Schedule 5.4 (Dispute Resolution Procedure) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3e20e6e2-2572-483e-8c88-3ddc52002f80
  PCSS Call-Off Terms Schedule 5.5 (Conduct of Claims) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e7cd6821-3f5b-408f-89ad-347f570488f7
  PCSS Call-Off Terms Schedule 5.6 (Records Management) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad68a2ee-6ff0-4470-a340-33e24a18e6be
  PCSS Call-Off Terms Schedule 5.7 (Business Continuity and DR) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e47034c6-bfd8-43fc-9b91-885b328e9f5f
  PCSS Call-Off Terms Schedule 6.1 (Staff Transfer) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a5ee5279-2b45-47a4-9786-a6923f8bfe6a
  PCSS Call-Off Terms Schedule 6.2 (Key Personnel) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/06275cbe-728f-4d73-974b-8d81da2c412c
  PCSS Framework Agreement Terms REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad87d3d7-0e59-402b-9d37-a2f92abc26c7
  PCSS Framework Schedule 1 (Consolidated Definitions) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/028900c2-ca08-4347-a026-8a28b4f134c0
  PCSS Framework Schedule 2.1 (Call-Off Procedure) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/18463a1f-804e-492b-b3d4-4008ca80fa11
  PCSS Framework Schedule 2.2 (Call-Off Terms) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c47746e8-df10-4bbf-8a1c-d1a60479e1e8
  PCSS Framework Schedule 3.1 (Service Description) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/548e71aa-79db-4408-ac72-4c0d8b0b9879
  PCSS Framework Schedule 3.2 (Insurance Requirements) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3f58990c-31b5-4869-9b80-934d7c0a8488
  PCSS Framework Schedule 4.1 (Financial Distress) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e185960c-8bef-4814-b035-dea6636f8a1e
  PCSS Framework Schedule 4.2 (Framework Charges and Rate Card) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5ab6a704-785b-4baa-ae62-17e469d188fe
  PCSS Framework Schedule 5.1 (Governance) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a6d01152-896d-4156-a8e5-2a127a3b283e
  PCSS Framework Schedule 5.2 (Dispute Resolution Procedure) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/996a2bb3-929d-48a2-9a2c-206270b84972
  PCSS Framework Schedule 5.3 (Records Provisions) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/aec0440e-0577-4ab3-824d-7d18df93d61b
  PCSS Framework Schedule 5.4 (Conduct of Claims) NR
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2db99756-3ac9-4441-9563-4c7eccecfdac
  PCSS Framework Schedule 6 (Guarantee) REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a9657e69-036f-4d1d-9091-70f55207a092
  PCSS Framework Schedule PCSS Call Off Order Form REDACTED

## Provenance

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