---
title: "GB-Wellingborough: Out Of Hours Service Provision"
ocid: "ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WELLINGBOROUGH HOMES"
published: "2018-12-20"
---

# GB-Wellingborough: Out Of Hours Service Provision

Buyer: WELLINGBOROUGH HOMES  
Current stage: Award  
OCID: ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5)  
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## Summary

Wellingborough Homes has successfully awarded a contract for the "Out Of Hours Service Provision" aimed at managing telephone enquiries from Housing Association tenants outside regular office hours. The procurement process followed an open procedure and concluded with the award on 7th December 2018. The contract, valued at £29,364, spans from 4th February 2019 to 31st March 2022. This service falls under the call centre category, and the procurement was conducted in the East Midlands region of the United Kingdom.

This contract presents significant opportunities for businesses looking to expand in the call centre and customer service sectors. Small to medium enterprises (SMEs) that specialise in out-of-hours support, helpline management, or related services could leverage this tender to enhance their visibility and capabilities. Engaging in this procurement could also foster connections with Wellingborough Homes and similar organisations, paving the way for future collaborations and contracts.

## Notice

Managing and signposting telephone enquiries from Housing Association tenants during out of office hours. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac713aa6-37b2-445b-85c6-5a5937b48bdd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2018 |
| Submission deadline | 7 Dec 2018 |
| Future notice date | Not specified |
| Award date | 7 Dec 2018 |
| Contract period | 4 Feb 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,364 |
| Lots value | Not specified |
| Awards value | £29,364 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELLINGBOROUGH HOMES |
| Locality | WELLINGBOROUGH |
| Post town | Northampton |
| Postcode | NN8 1BL |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Croyland and Swanspool |
| Westminster constituency | Wellingborough and Rushden |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NPA24:7 |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Dec 2018 at 15:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ac713aa6-37b2-445b-85c6-5a5937b48bdd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ac713aa6-37b2-445b-85c6-5a5937b48bdd
  20th December 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=366466042
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5.json.