---
title: "Network maintenance and support service"
ocid: "ocds-b5fd17-4fd5d26d-5f72-43fd-89a5-90c41d2819c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4fd5d26d-5f72-43fd-89a5-90c41d2819c6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4fd5d26d-5f72-43fd-89a5-90c41d2819c6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4fd5d26d-5f72-43fd-89a5-90c41d2819c6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTERSHIRE POLICE"
published: "2018-02-21"
---

# Network maintenance and support service

Buyer: LEICESTERSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-4fd5d26d-5f72-43fd-89a5-90c41d2819c6

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## Summary

Leicestershire Police has recently completed a procurement process for network maintenance and support services, with a total contract value of £656,000. The tender, initiated on 21st February 2018, is classified under the CPV category for computer support and consultancy services and covers a wide area network across 45 sites within the East Midlands police region. The contract period commenced on 1st April 2018 and is set to last for four years, with an option for extensions. Interested parties had until 12th January 2018 to submit their proposals under an open procedure.

This tender presents significant business opportunities for companies specialising in IT support, network management, and telecommunications, particularly those with previous experience in supporting UK emergency service networks. Businesses engaged in delivering maintenance services for LAN and WAN equipment, as well as those providing solutions for network security, performance monitoring, and fault management, would be well-positioned to compete for similar contracts in the future. The emphasis on 24/7 support services also indicates a demand for reliable and responsive suppliers in this sector.

## Notice

Leicestershire Police requires a network support and maintenance service to run for 2-years from 1.4.2018, with an option to extend on a one year plus one basis. Applicants must have current UK emergency service network support and maintenance experience. The network service comprises: 45 sites all within the East Midlands police region (Leicestershire & Rutland, Northamptonshire, Derbyshire, Lincolnshire and Nottinghamshire). The core WAN is based on GRE Tunnels metro Ethernet services, broadband and leased lines; A primary rate remote access service for additional small sites, remote workers and third-party support; * E3 and point to point links to local authorities and criminal justice partners; Current Dell switches, Cisco switches, routers and firewalls; Cisco Secure ACS and RSA ACE Server authentication services; SolarWinds Orion NPM, NCM and Netflow network management; AXIS video decoders and Siemens VOIP trunking; * LAN and WAN QoS Provision of network services for VMWare ESX and Citrix XEN virtual machine and Dell EMC virtual storage infrastructure. The required service: 24-hour, 365-day with 4-hour call to fix on all LAN and WAN equipment and directly supported services; Ensuring sufficient spares and stock availability to meet the SLA; Fault and call management for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Initial network fault finding for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Network help desk and support service; * Network performance and health check service including the virtual infrastructures; * Design, supply and installation of network and cabling services; Network security; * Maintenance of network documentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f4ed7ef-5e58-4404-91e6-5323abc28d00 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2018 |
| Submission deadline | 12 Jan 2018 |
| Future notice date | Not specified |
| Award date | 2 Feb 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £656,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE POLICE |
| Locality | LEICESTERSHIRE |
| Post town | Leicester |
| Postcode | LE19 2BX |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Enderby |
| Westminster constituency | South Leicestershire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUARTIX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services
- 72610000 - Computer support services
- 72700000 - Computer network services
- 72710000 - Local area network services
- 72720000 - Wide area network services

## Release History

- 21 Feb 2018 at 15:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f4ed7ef-5e58-4404-91e6-5323abc28d00

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f4ed7ef-5e58-4404-91e6-5323abc28d00
  21st February 2018 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=22376&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30501
  User / Company

## Notice URLs

- http://www.leics.police.uk

## Provenance

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