---
title: "PS/17/04 Contact Centre Association Accreditation & Membership"
ocid: "ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "D V L A"
published: "2017-07-03"
---

# PS/17/04 Contact Centre Association Accreditation & Membership

Buyer: D V L A  
Current stage: Award  
OCID: ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9

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## Summary

The procurement process involves the D V L A (Driver and Vehicle Licensing Agency), which is seeking to award a contract titled "PS/17/04 Contact Centre Association Accreditation & Membership". This initiative falls under the industry category of Membership organisation services and is located in Swansea, Wales. The procurement stage is marked as complete, with the award finalised on 3rd July 2017. The contract has a value of £60,000 and is set for a duration of four years, commencing on 1st September 2017 and concluding on 31st August 2021. The procurement method utilised was direct award, specifically a Single Tender Action (STA), due to the unique nature of the services provided by the Contact Centre Association (CCA).

This tender presents a significant opportunity for businesses involved in membership organisation services, particularly those who can provide accreditation support for public sector contact centres. Companies that specialise in professional membership services, customer care standards, or organisational accreditation are well-suited to compete. The D V L A's commitment to maintaining high standards in public sector contact centres offers a platform for growth in businesses that can align their services with these regulatory requirements.

## Notice

Following the Varney report in 2008, it was decided that all Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. It was decided that this should be the Contact Centre Association (CCA). All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. This keeps DVLA up to date with new white papers and performance metrics for both the public and private sector. DVLA has chosen the CCA Global Standard C as a benchmark and currently hold global Version 6 accreditation and CCA Membership. As CCA are the only body that can provide CCA Membership a Single Tender Action (STA) was the only appropriate procurement route. The proposed duration of the contract is 4 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0fd64224-a368-4dba-a097-c8c1432632ad |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2017 |
| Submission deadline | 30 May 2017 |
| Future notice date | Not specified |
| Award date | 2 Jul 2017 |
| Contract period | 31 Aug 2017 - 31 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | D V L A |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTACT CENTRE ASSOCIATION |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98100000 - Membership organisation services

## Release History

- 3 Jul 2017 at 12:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0fd64224-a368-4dba-a097-c8c1432632ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0fd64224-a368-4dba-a097-c8c1432632ad
  3rd July 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9.json.