---
title: "Workforce Management"
ocid: "ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-06-21"
---

# Workforce Management

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5

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## Summary

The procurement process for the "Workforce Management" contract involves H M Revenue & Customs, a large-scale buyer based in Salford, United Kingdom. The contract falls under the services category, specifically software-related services. The procurement method employed is selective, specifically a call-off from a framework agreement. The contract has a total value of £3,595,264.00 and spans from 1st June 2023 to 31st May 2024. The tender period ended on 15th May 2023.

This tender for Workforce Management services from H M Revenue & Customs presents an opportunity for businesses, particularly those providing software-related services, to compete. The contract is suited for companies capable of delivering workforce management solutions, including dynamic demand forecasting and resource scheduling. Small and medium-sized enterprises (SMEs) could find this tender particularly appealing due to the suitability preference for SMEs outlined in the procurement details.

## Notice

The Supplier will provide Workforce Management (WFM) services which includes the following features: dynamic demand forecast, resource scheduling and a reporting tool. The WFM service will support c.25k HMRC users, and is critical to multiple groups as they undergo a period of operational transformation. Additional information: The maximum total value of this contract is PS3,595,264.00. This figure is calculated as follows: 12 month (1y) contract term value = PS1,176,624.00 2 x 12 month optional extensions value = PS2,418,640 (PS1,209,320.00 x 2)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be9b7b09-77b0-415e-87e6-801441f7c763 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2023 |
| Submission deadline | 15 May 2023 |
| Future notice date | Not specified |
| Award date | 30 May 2023 |
| Contract period | 31 May 2023 - 31 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,595,264 |
| Lots value | Not specified |
| Awards value | £3,595,264 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW INTERNATIONAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 21 Jun 2023 at 13:57 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be9b7b09-77b0-415e-87e6-801441f7c763
- 21 Jun 2023 at 13:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be9b7b09-77b0-415e-87e6-801441f7c763
- 21 Jun 2023 at 13:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be9b7b09-77b0-415e-87e6-801441f7c763

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be9b7b09-77b0-415e-87e6-801441f7c763
  21st June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b9885a9-34ec-4fc8-ad1c-b40b12715834
  Redacted version of the Call Off Order Form

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5.json.