---
title: "Direct call-off from CPC framework -Drinking Water Dispensers and Associated Services framework (Lot 5)."
ocid: "ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE LIMITED"
published: "2026-04-29"
---

# Direct call-off from CPC framework -Drinking Water Dispensers and Associated Services framework (Lot 5).

Buyer: FINANCIAL OMBUDSMAN SERVICE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d

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## Summary

The Financial Ombudsman Service Limited, based in London, has successfully completed the procurement process for the supply, installation, and maintenance of an integrated tap system through the Crescent Purchasing Consortium (CPC) Framework Agreement, specifically targeting Lot 5 for Drinking Water Dispensers and Associated Services. The procurement, which falls under the steam, hot water and associated products industry category (CPV code 09320000), was conducted using a selective procurement method as a direct call-off from a framework agreement. The contract, awarded to Zip Heaters (UK) Ltd, commenced on 1 April 2026 and will run until 30 April 2028. This award was published on 29 April 2026.

This tender offers significant growth opportunities for businesses involved in the water dispensers and associated services sector. Small and medium enterprises will find this particularly advantageous, given the procurement's suitability for SMEs. Companies specialising in water-related products can leverage this contract to expand their service offerings and secure a stable, long-term client in the form of the Financial Ombudsman Service. The business landscape is well-suited for enterprises focused on innovation in water technology and public sector service delivery, ensuring a reliable revenue stream and potential for further governmental collaborations.

## Notice

Direct call-off from the Crescent Purchasing Consortium (CPC) Framework Agreement for Drinking Water Dispensers and Associated Services ( CPC/MW/01/2023), Lot 5. The contract covers the supply, installation and ongoing maintenance of integrated tap system for the Financial Ombudsman Service, awarded in accordance with the framework terms under PCR 2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2fbd24f2-9819-4472-88f3-c4706d165d7a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2026 |
| Submission deadline | 31 Mar 2026 |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | 31 Mar 2026 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £59,000 |
| Lots value | Not specified |
| Awards value | £59,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZIP HEATERS (UK |

## CPV Codes

### Divisions

- 09 - Petroleum products, fuel, electricity and other sources of energy
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting

### Codes

- 09320000 - Steam, hot water and associated products
- 31141000 - Water coolers

## Release History

- 29 Apr 2026 at 13:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2fbd24f2-9819-4472-88f3-c4706d165d7a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2fbd24f2-9819-4472-88f3-c4706d165d7a
  29th April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d.json.