---
title: "User Research ID&T"
ocid: "ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2019-11-25"
---

# User Research ID&T

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d.json)

## Summary

The Department for Work and Pensions (DWP) conducted a tender for the project titled "User Research ID&T," aimed at recruiting diverse research participants reflecting the user base of DWP services. This procurement falls under IT services, specifically consulting, software development, Internet, and support, classified under CPV code 72000000. The tender period concluded on 25th July 2019, and the contract is active with a total value of £493,010. The contract start date was 30th September 2019, and it will run until 29th September 2021, with the contract awarded to SimpleUsability Ltd.

This tender presents significant opportunities for businesses, particularly SMEs, to engage in research and service user experience enhancement in the public sector. Companies with expertise in user recruitment, research methodologies, and IT consulting will find this project aligns well with their capabilities. The commitment to including participants who represent a diverse demographic further highlights the potential for firms that specialise in inclusivity and user engagement to thrive in this competitive sector.

## Notice

DWP requires research recruitment participants who reflect the diverse make-up of individuals who use/claim DWP services. We require participants who interact with DWP online and those who don't.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/343b7cd5-7e5a-445c-9dd9-e945dc3cc7ba |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2019 |
| Submission deadline | 25 Jul 2019 |
| Future notice date | Not specified |
| Award date | 29 Sep 2019 |
| Contract period | 29 Sep 2019 - 29 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £493,010 |
| Lots value | Not specified |
| Awards value | £493,010 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIMPLEUSABILITY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Nov 2019 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/343b7cd5-7e5a-445c-9dd9-e945dc3cc7ba

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/343b7cd5-7e5a-445c-9dd9-e945dc3cc7ba
  25th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9dddf3c6-b46a-4937-b507-9a78d85ab623
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4fff1597-7af8-47ab-9da8-813c94a1854d.json.