---
title: "Telecare Monitoring System (Software)"
ocid: "ocds-b5fd17-500a7a7e-8b73-4d6b-a2b6-097e66a1a5e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-500a7a7e-8b73-4d6b-a2b6-097e66a1a5e8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-500a7a7e-8b73-4d6b-a2b6-097e66a1a5e8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-500a7a7e-8b73-4d6b-a2b6-097e66a1a5e8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HANOVER HOUSING ASSOCIATION"
published: "2017-06-15"
---

# Telecare Monitoring System (Software)

Buyer: HANOVER HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-500a7a7e-8b73-4d6b-a2b6-097e66a1a5e8

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## Summary

The Hanover Housing Association is seeking proposals for a Telecare Monitoring System (Software) to enhance its existing services. This procurement, classified under IT software packages, is currently in the tender stage, with submissions due by 4th July 2017. The contract will commence on 21st August 2017 and will last for three years, with possible extensions up to a maximum term of five years. The procurement is valued at £250,000, and the services will be delivered across various locations, including the United Kingdom and its overseas territories.

This tender presents a significant opportunity for technology firms specialising in software development and IT services, particularly those focused on telecare solutions and system integration. Businesses that can demonstrate innovation in automation and align with Hanover Housing Association's goals for modernisation and scalability would be particularly well-suited to compete. The successful bidder will play a crucial role in supporting Hanover's operational shift and potential service expansion to third parties, thereby contributing to business growth in this sector.

## Notice

Hanover on Call (HOC) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes: * Alignment with Hanover's telephony and data centre infrastructure requirements as we relocate our office in 2018; * Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team; * It future proofs the service to enable the service to expand to provide services to 3rd parties. The contract is for 3 years with the option to extend for one year plus one year. (Maximum of 5 year term) Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at https://hanover.bravosolution.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e9d7d9fc-e382-48bb-97ce-def1d2df9cb0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2017 |
| Submission deadline | 4 Jul 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Aug 2017 - 20 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HANOVER HOUSING ASSOCIATION |
| Locality | STAINES-UPON-THAMES |
| Post town | Twickenham |
| Postcode | TW18 4TB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Spelthorne |
| Electoral ward | Staines |
| Westminster constituency | Spelthorne |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 15 Jun 2017 at 15:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e9d7d9fc-e382-48bb-97ce-def1d2df9cb0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e9d7d9fc-e382-48bb-97ce-def1d2df9cb0
  15th June 2017 - Opportunity notice on Contracts Finder
- https://hanover.bravosolution.co.uk/web/login.shtml
  Hanover Etender system

## Notice URLs

- https://hanover.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-500a7a7e-8b73-4d6b-a2b6-097e66a1a5e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-500a7a7e-8b73-4d6b-a2b6-097e66a1a5e8.json.