---
title: "Provision of Front Office Counter Service - PS/23/205"
ocid: "ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2025-09-30"
---

# Provision of Front Office Counter Service - PS/23/205

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06

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## Summary

The recent public procurement process by the Driver & Vehicle Licensing Agency (DVLA) titled "Provision of Front Office Counter Service - PS/23/205" involves a customer service contract valued at £39.1 million. This contract, aimed at delivering face-to-face services for Driver and Vehicle transactions, covers the United Kingdom and other specified territories including British Overseas Territories and Europe. The contract, awarded to Post Office Ltd, is part of a selective procurement method via a framework agreement, with the tender period having ended on 25th October 2023. The service contract is scheduled to commence on 1st April 2024 and conclude by 31st March 2027, indicating it has moved past the award stage and is currently active.

This tender, focused on the customer services industry, presents a substantial opportunity for large enterprises capable of providing extensive face-to-face service networks. Businesses with existing frameworks or those looking to expand their service delivery in the regions covered would benefit significantly from participating in similar procurement processes. Engaging in such contracts can enhance market presence and provide a stable revenue stream over the contract period. The DVLA's choice to collaborate with Post Office Ltd showcases potential opportunities for companies with a large operational scale to engage in substantial government service projects.

## Notice

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ce15dbd2-989d-4e14-a61b-6204a1833da0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2025 |
| Submission deadline | 25 Oct 2023 |
| Future notice date | Not specified |
| Award date | 15 Dec 2023 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £39,900,000 |
| Lots value | Not specified |
| Awards value | £39,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POST OFFICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 30 Sep 2025 at 12:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ce15dbd2-989d-4e14-a61b-6204a1833da0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ce15dbd2-989d-4e14-a61b-6204a1833da0
  30th September 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1ba970bb-d25f-47ed-982c-379af17ab9fc
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9a9c0652-19a9-45bc-8f3e-ef890cbd9f2d
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06.json.