---
title: "IBCA Contact Centre Communications Platform (8x8)"
ocid: "ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2025-07-08"
---

# IBCA Contact Centre Communications Platform (8x8)

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e.json)

## Summary

The Cabinet Office conducted a public procurement process for the "IBCA Contact Centre Communications Platform (8x8)" with a focus on communication software packages. The procurement process, tagged as "award," encompasses a bundled licenses solution with implementation and training for IBCA users. Situated in the United Kingdom and classified under the services category, it utilised a selective procurement method, specifically a call-off from a framework agreement. The tender phase concluded on 22 April 2025, with the contract period spanning from 1 May 2025 to 8 May 2027. The total contract value is £699,996 GBP, and the procurement process reached the award stage on 24 April 2025, subsequently being published on 8 July 2025.

This tender presents enticing growth avenues for businesses, particularly those specialising in communication software solutions tailored for public sector operations. Companies like 8x8 UK Limited, a large-scale enterprise, successfully secured the contract, indicative of the opportunities present for substantial, efficiently managed technology firms to provide robust solutions. Businesses capable of offering comprehensive communication tools with additional services such as implementation and user training may find these types of contracts particularly well-suited to their capabilities. Given the nature of selective procurement methods employed, businesses with established credentials within framework agreements may find competitive advantages in tendering for such contracts.

## Notice

X6 Bundled licenses with 130 day hot call recording and implementation of the solution and training of IBCA users

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bda3ca9f-49cd-4c02-8bc3-a14900f5b1be |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2025 |
| Submission deadline | 22 Apr 2025 |
| Future notice date | Not specified |
| Award date | 23 Apr 2025 |
| Contract period | 30 Apr 2025 - 8 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £699,996 |
| Lots value | Not specified |
| Awards value | £699,996 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 8 Jul 2025 at 10:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bda3ca9f-49cd-4c02-8bc3-a14900f5b1be

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bda3ca9f-49cd-4c02-8bc3-a14900f5b1be
  8th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a04a53ab-1df1-4893-afc4-eb3cb1ac1c40

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e.json.