---
title: "Caseload Manager & Collections - Income Analytics & Engagement Services"
ocid: "ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "REGENDA LIMITED"
published: "2025-02-14"
---

# Caseload Manager & Collections - Income Analytics & Engagement Services

Buyer: REGENDA LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a.json)

## Summary

Regenda Limited, based in Liverpool, has completed the procurement process for the provision of Voicescape Caseload Manager and Collections - Income Analytics & Engagement Services. This falls under the industry category of software packages and information systems (CPV code 48000000). The service will be delivered in the North West region of the United Kingdom. The tender was in the award stage as of the latest update on 31 January 2025, with the contract starting on 2 June 2025 and concluding on 1 June 2028. This selective procurement was conducted via a call-off from a framework agreement, and the awarded contract is valued at £275,760.

This tender presents significant business growth opportunities for firms specialising in software solutions and information systems, particularly those focused on analytics and engagement services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete for such opportunities, given the tender’s suitability considerations. Businesses capable of providing high-quality caseload management and collection systems, coupled with income analytics capabilities, stand to benefit from engaging in this contract with Regenda Limited.

## Notice

Provision of Voicescape Caseload Manager and Collections

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5f09a3f4-9074-4759-bfa2-f177fdc6f394 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2025 |
| Submission deadline | 31 Jan 2025 |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | 1 Jun 2025 - 1 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £275,760 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REGENDA LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L1 5AY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Feb 2025 at 11:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f09a3f4-9074-4759-bfa2-f177fdc6f394

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5f09a3f4-9074-4759-bfa2-f177fdc6f394
  14th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a.json.