---
title: "Customer Experience Tool"
ocid: "ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAFFORDSHIRE COUNTY COUNCIL"
published: "2022-10-19"
---

# Customer Experience Tool

Buyer: STAFFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e

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## Summary

The Staffordshire County Council has awarded a contract for the Customer Experience Tool, a procurement with a value of £90,000 in the services category. The contract period starts on October 31, 2022, and ends on October 31, 2024. The procurement method used was selective, calling off from a framework agreement. The tender period ended on October 10, 2022, and the contracting authority can be contacted at Tipping Street, Stafford, ST162DH, England.

This contract offers opportunities for SMEs to provide information technology services related to customer satisfaction surveys and software development. Businesses in hardware integration consultancy and software-related services could also find suitable prospects. The initiative can foster business growth through the provision of ICT interfaces tailored to match Staffordshire County Council's service specifications, thus enhancing customer satisfaction and service efficiency.

## Notice

SCC is tendering for a customer satisfaction ICT interface, to be rolled out over several tranches to support all SCC services with Customer Satisfaction surveys in line with its contract specification. The surveys will be customized to the service requirements, and integrate with several SCC ICT platforms. Additional information: This procurement is a call off from CCS G cloud

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a888f673-bfda-4aae-9c3a-eec1d8b021f9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2022 |
| Submission deadline | 10 Oct 2022 |
| Future notice date | Not specified |
| Award date | 19 Oct 2022 |
| Contract period | 31 Oct 2022 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE COUNTY COUNCIL |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST16 2DH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Forebridge |
| Westminster constituency | Stafford |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOVMETRIC CX - ROL SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72228000 - Hardware integration consultancy services
- 72230000 - Custom software development services
- 72260000 - Software-related services

## Release History

- 19 Oct 2022 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a888f673-bfda-4aae-9c3a-eec1d8b021f9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a888f673-bfda-4aae-9c3a-eec1d8b021f9
  19th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e.json.