---
title: "ITEP0656 - Defect Reporting Tool"
ocid: "ocds-b5fd17-503608ea-180c-4d91-b4b6-9535aab80071"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-503608ea-180c-4d91-b4b6-9535aab80071"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-503608ea-180c-4d91-b4b6-9535aab80071.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-503608ea-180c-4d91-b4b6-9535aab80071.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2024-04-03"
---

# ITEP0656 - Defect Reporting Tool

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-503608ea-180c-4d91-b4b6-9535aab80071

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## Summary

The National Highways has recently awarded a contract for the procurement of the "ITEP0656 - Defect Reporting Tool", a subscription services project. The procurement method used was selective, through a call-off from a framework agreement. The contract value is £117,300 GBP, with a contract period starting on April 1, 2024, and ending on March 31, 2027. The tender period ended on March 26, 2024. The buying organization is located in Birmingham, England, and the industry category is services.

This tender presents opportunities for SMEs and suppliers interested in subscription services. Businesses well-suited to compete would need capabilities in defect reporting tools and service provision. The National Highways' initiative aims to enhance defect reporting and customer interactions, offering potential growth avenues for technology and service providers in the transportation sector.

## Notice

ITEP0656 - Defect Reporting Tool National Highways has had an online defect reporting facility available on its website since 2020. The facility allows customers to use a map-based interface to locate where the issue they want to report is, select the issue they want to report and provide additional information for context. These issues are then passed by the CCC before being passed to regional correspondence teams to investigate, update and fix the issues the customer has reported. Customers can report a range of issues relating to the network, as well as in relation to Major Projects schemes. They can opt-in to receive updates on things they have reported as well as link themselves to an existing issue, rather than create a duplicate report for something that has already been reported.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0926646b-b16f-45c2-ab9d-d2a700ca0805 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2024 |
| Submission deadline | 26 Mar 2024 |
| Future notice date | Not specified |
| Award date | 26 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £117,300 |
| Lots value | Not specified |
| Awards value | £117,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIETY WORKS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79980000 - Subscription services

## Release History

- 3 Apr 2024 at 16:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0926646b-b16f-45c2-ab9d-d2a700ca0805

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0926646b-b16f-45c2-ab9d-d2a700ca0805
  3rd April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-503608ea-180c-4d91-b4b6-9535aab80071. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-503608ea-180c-4d91-b4b6-9535aab80071.json.