---
title: "SISYS Service Agreement for Equipment and Support"
ocid: "ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2019-11-07"
---

# SISYS Service Agreement for Equipment and Support

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76.json)

## Summary

The public procurement process pertains to a Service Agreement for the support of SISYS terminals, titled "SISYS Service Agreement for Equipment and Support." This tender was issued by the Ministry of Defence, located in Bristol, England, and pertains to the computer equipment and supplies industry category. The procurement method utilised was a direct approach, specifically a single tender action due to being below the threshold amount of £15,000. The contract was awarded on 5th November 2019, with the contract period commencing the following day and concluding on 5th November 2020.

This tender presents significant growth opportunities for businesses specialising in computer support services and equipment. Companies capable of providing comprehensive technical support, software updates, and equipment maintenance would be particularly suited to compete for similar contracts. With the focus on supporting government technology, organisations that have experience working with public sector clients or those with established reputations in IT services may find this an ideal avenue for expansion.

## Notice

A Service Agreement to give support to Sisys terminals including: * Full telephone support on all SISYS supplied software * Free software support updates where applicable, excludes bespoke software * Telephone Helpdesk Support * Priority over non-support customers * Annual update of software and hardware * 2 Desktop Cameras

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1b338692-0a1b-4b45-8faa-4707c0f2b8eb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2019 |
| Submission deadline | 5 Nov 2019 |
| Future notice date | Not specified |
| Award date | 5 Nov 2019 |
| Contract period | 6 Nov 2019 - 5 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,976 |
| Lots value | Not specified |
| Awards value | £14,976 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS34 8JH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Stoke Park & Cheswick |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHUBB SYSTEMS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30200000 - Computer equipment and supplies
- 72610000 - Computer support services

## Release History

- 7 Nov 2019 at 15:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1b338692-0a1b-4b45-8faa-4707c0f2b8eb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1b338692-0a1b-4b45-8faa-4707c0f2b8eb
  7th November 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-504511fd-0f85-499b-b66f-17b74c752a76.json.