---
title: "Master Customer Journey: I have experienced a change in income or hours or taken on an additional job"
ocid: "ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-12-14"
---

# Master Customer Journey: I have experienced a change in income or hours or taken on an additional job

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68)  
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## Summary

The procurement process was conducted by H M Revenue & Customs for the tender titled "Master Customer Journey: I have experienced a change in income or hours or taken on an additional job." This contract falls under the category of Research and Development Services and is located in London, England. The procurement stage has reached the Award phase, having been completed with a value of £11,500. The tender period concluded on 4th July 2017, with the contract period running from 5th July 2017 to 13th October 2017, through a selective procurement method via a call-off from a framework agreement.

This tender creates opportunities for businesses specialised in market research and consultancy services, providing a chance to participate in qualitative research aimed at improving customer experiences related to employment changes. Small and medium enterprises (SMEs) that are adept at conducting social research and have a strong understanding of customer dynamics would be particularly well-suited to compete for similar contracts in the future.

## Notice

Assignment under the Market Research Framework MR130001. This contract is for the recruitment of customers to participate in qualitative research. The research will look to understand customer's experiences of a change in income or hours, or taking on an additional job, and explore opportunities for improvement. This will enable us to improve our services for customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44939867-2921-49bc-9b0f-40c149651efc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2017 |
| Submission deadline | 4 Jul 2017 |
| Future notice date | Not specified |
| Award date | 3 Jul 2017 |
| Contract period | 4 Jul 2017 - 13 Oct 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,500 |
| Lots value | Not specified |
| Awards value | £11,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 14 Dec 2017 at 10:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/44939867-2921-49bc-9b0f-40c149651efc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/44939867-2921-49bc-9b0f-40c149651efc
  14th December 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68.json.