---
title: "OPERATIONAL CLOUD SERVICE SUPPORT"
ocid: "ocds-b5fd17-508aed69-eab1-4fe2-8fdf-2ed9f96a774e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-508aed69-eab1-4fe2-8fdf-2ed9f96a774e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-508aed69-eab1-4fe2-8fdf-2ed9f96a774e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-508aed69-eab1-4fe2-8fdf-2ed9f96a774e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "D V L A"
published: "2018-04-11"
---

# OPERATIONAL CLOUD SERVICE SUPPORT

Buyer: D V L A  
Current stage: Award  
OCID: ocds-b5fd17-508aed69-eab1-4fe2-8fdf-2ed9f96a774e

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## Summary

The procurement process involves the Driver and Vehicle Licensing Agency (DVLA), located in Swansea, Wales, which is seeking bids for an operational cloud service support contract. The title of the tender is "OPERATIONAL CLOUD SERVICE SUPPORT," classified under IT services with a value of £575,800. The procurement method is selective, carried out as a call-off from a framework agreement. The tender period closed on 13th March 2018, while the contract period extends from 2nd April 2018 to 1st April 2019. The procurement is currently in the award stage.

This tender presents a valuable opportunity for businesses specialising in IT services, particularly those with expertise in cloud support and automation tools. Companies with experience in AWS services, incident management, and enabling knowledge transfer would be particularly well-suited to compete. Given that the DVLA is looking to transition new services into live support over the next year, businesses that can demonstrate ongoing support capabilities are likely to find significant growth potential in this contract.

## Notice

DVLA requires a service that provides; Support of AWS cloud hosted services using automation tools such as Terraform, Ansible. Provision of 24/7 on call support for AWS Cloud hosted services on a 1 in 4 rota basis. Management of incidents and change via ServiceNow and JIRA. Enablement of knowledge transfer and skilling up of DVLA personnel (assessed on a fortnightly basis). Services currently supported are shown below, but over the next 12 months new services will be transitioned into Live support: * Strategic Card Payments (SCP) * Online Enforcement Payments (OEPP) * Fitness to Drive (F2D) * VED Calc * Integrated Enquiry Platform Vehicles * Integrated Enquiry Platform Drivers (7 services) * Vehicles Management and Personalised Registration (VMPR) * Cross Border Enforcement (CBE) * CIS Management / DSP Platform * Common Image Service * Office of Low Emission Vehicles (OLEV

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8cbe5a04-fec2-4c0d-9e5b-abed38b40f90 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2018 |
| Submission deadline | 13 Mar 2018 |
| Future notice date | Not specified |
| Award date | 23 Mar 2018 |
| Contract period | 1 Apr 2018 - 1 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £575,800 |
| Lots value | Not specified |
| Awards value | £671,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | D V L A |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | M4 MANAGED SERVICES INTERNATIONAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Apr 2018 at 08:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cbe5a04-fec2-4c0d-9e5b-abed38b40f90

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8cbe5a04-fec2-4c0d-9e5b-abed38b40f90
  11th April 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-508aed69-eab1-4fe2-8fdf-2ed9f96a774e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-508aed69-eab1-4fe2-8fdf-2ed9f96a774e.json.