--- title: "Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations" ocid: "ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF LAMBETH" published: "2020-10-16" --- # Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations Buyer: LONDON BOROUGH OF LAMBETH Current stage: Tender OCID: ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7.json) ## Summary The London Borough of Lambeth is seeking consultancy services through an open procurement process for a contract titled "Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations." The tender is currently in the Tender stage, with the submission deadline set for 23rd October 2020. The contract period is expected to start on 9th November 2020 and end on 4th December 2020. This opportunity primarily falls under the business analysis consultancy services industry category, with work to be conducted in London, United Kingdom. This tender presents a significant opportunity for consultancy firms, particularly those specialising in business analysis, project management, and general management consultancy services. Businesses that excel in transformational change and have experience in providing innovative solutions for government operations would be particularly suited to compete. Additionally, small and medium-sized enterprises (SMEs) are encouraged to participate, which could facilitate leveraging their agility and specialised expertise in this consultancy field. ## Notice The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations. Key deliverables of the engagement include but are not limited to: * Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model. * Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model * Options that balance smaller more agile providers with security of future service delivery * Clearly outlined transition plan Key requirements of the engagement include but are not limited to: * The Supplier's team assigned should be expert and highly experienced in the sector, have a good understanding of the Council and will possess experience of this type of assignment and transformational change. * Consultancy services should be delivered over a period of 3-4 weeks. * That due to critical need, the Supplier should mobilise the consultancy services at speed following contract award. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Oct 2020 | | Submission deadline | 23 Oct 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 9 Nov 2020 - 4 Dec 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF LAMBETH | | Locality | LONDON | | Post town | South West London | | Postcode | SW2 1RW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Brixton Acre Lane | | Westminster constituency | Clapham and Brixton Hill | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72221000 - Business analysis consultancy services - 72224000 - Project management consultancy services - 79411000 - General management consultancy services ## Release History - 16 Oct 2020 at 15:06 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b - 15 Oct 2020 at 09:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b - 9 Oct 2020 at 15:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b 16th October 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e9a38ce-ca43-4bdf-809e-c0c1a8744767 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad85686c-f0d4-4459-b565-4aba6150add8 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc86e3d8-8103-4833-8566-c9a8e7c45d8a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/34893e5d-be29-48e5-9012-d91f79070cb0 ## Notice URLs - https://www.lambeth.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7.json.