---
title: "ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance"
ocid: "ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-09-02"
---

# ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42

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## Summary

The Department for Work and Pensions (DWP) has completed a procurement process titled "Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance," classified under IT services: consulting, software development, Internet, and support (CPV: 72000000). The project involves Level 3 support and maintenance of the PTP CAM, a legacy system facilitating customer account management for pension centres. This process was initiated as a tender and utilised a selective procurement method through a call-off from a framework agreement. Key dates include the award publication on 2 September 2024, the tender period ending on 19 August 2024, and the contract period running from 1 October 2024 to 30 September 2027. The primary delivery location is in the North East, United Kingdom, with the minimum and estimated contract values set at £6.5 million and £10.82 million, respectively.

This tender provides significant business opportunities for companies specialising in IT support, consulting, and software development. Particularly, businesses with expertise in managing and maintaining complex legacy systems will find this project valuable. As the DWP is inclusive of small and medium enterprises (SMEs), such businesses are encouraged to compete, facilitating potential growth through government contracts. The awarded supplier for this project is Accenture (UK) Limited, indicating the scale and expertise required to undertake such comprehensive and mission-critical support tasks.

## Notice

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4e949bc6-81b1-456f-ad40-a06987d10313 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2024 |
| Submission deadline | 19 Aug 2024 |
| Future notice date | Not specified |
| Award date | 20 May 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,820,000 |
| Lots value | Not specified |
| Awards value | £6,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Sep 2024 at 16:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4e949bc6-81b1-456f-ad40-a06987d10313

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4e949bc6-81b1-456f-ad40-a06987d10313
  2nd September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9a3236e7-c5c1-4033-ac76-f133bef9823b
  n/a

## Provenance

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