---
title: "Customer Center Services for CSG"
ocid: "ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2023-09-13"
---

# Customer Center Services for CSG

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22.json)

## Summary

The Home Office has awarded a contract for Customer Center Services for CSG to Foundever GB Limited. The contract involves the provision of contact center services handling voice calls, emails, and complaints handling. The procurement method used was a Negotiated procedure without prior publication, and the contract period is from 1st September 2023 to 17th May 2024.

This tender for contact center services presents opportunities for businesses specializing in telephone-answering services. Companies with expertise in managing contact centers for voice calls and emails would be well-suited to compete for this contract. The contract period provides a long-term opportunity for growth and collaboration with the Home Office, making it ideal for businesses in the service industry seeking to expand their portfolio.

## Notice

The authority seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, escalations points, any technical-related support questions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f7f671dc-81d5-4aab-8d25-b2d05214af43 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2023 |
| Submission deadline | 8 Aug 2023 |
| Future notice date | Not specified |
| Award date | 31 Aug 2023 |
| Contract period | 31 Aug 2023 - 17 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £233,266 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER GB |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 13 Sep 2023 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f7f671dc-81d5-4aab-8d25-b2d05214af43

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f7f671dc-81d5-4aab-8d25-b2d05214af43
  13th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6a61a5c3-1d5a-4ecf-9a1c-f7faa14fcd10
  Framework Schedule 6 - Order Form Template and Call-Off Schedules v2 - redacted version

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22.json.