---
title: "CPT/2064: IT/Software Solution for Customer Services"
ocid: "ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WANDSWORTH"
published: "2019-08-25"
---

# CPT/2064: IT/Software Solution for Customer Services

Buyer: LONDON BOROUGH OF WANDSWORTH  
Current stage: Award  
OCID: ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981.json)

## Summary

The London Borough of Wandsworth is seeking suppliers for an IT/Software Solution aimed at enhancing customer service delivery for both the London Borough of Richmond upon Thames and Wandsworth Borough Council. This procurement falls under the category of software and information systems, with a total contract value of £676,645. The procurement method utilised was a negotiated procedure within the selective framework. The tender period ended on 16th July 2019, and the contract is set to commence on 16th September 2019, lasting until 15th August 2023.

This tender presents significant opportunities for businesses specialising in software development and customer service platforms. Suppliers with expertise in integrating multi-channel communication solutions will find this an ideal project, particularly as local authorities increasingly seek to improve their service delivery through technology. Small and medium-sized enterprises (SMEs) are encouraged to participate in this tender as it is suited to their capabilities, whereas large organisations may also compete depending on their service offerings and experience in similar projects.

## Notice

The London Borough of Richmond upon Thames and Wandsworth Borough Council are looking for suitable suppliers to provide them with an IT/Software Solution to facilitate the delivery of the Councils' services. The function of this combined system will be to manage interactions between the Councils and their customers including residents of both boroughs through a single platform and contact centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/047229e7-3746-45c7-bbe2-5ded9ec61a3d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2019 |
| Submission deadline | 16 Jul 2019 |
| Future notice date | Not specified |
| Award date | 15 Jul 2019 |
| Contract period | 15 Sep 2019 - 15 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £676,645 |
| Lots value | Not specified |
| Awards value | £676,645 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WANDSWORTH |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW18 2PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI34 Wandsworth |
| Local authority | Wandsworth |
| Electoral ward | Wandsworth Town |
| Westminster constituency | Putney |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Aug 2019 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/047229e7-3746-45c7-bbe2-5ded9ec61a3d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/047229e7-3746-45c7-bbe2-5ded9ec61a3d
  25th August 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=424124358
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981.json.