---
title: "ServiceNow License and Support"
ocid: "ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE FOR NATIONAL STATISTICS"
published: "2021-11-23"
---

# ServiceNow License and Support

Buyer: OFFICE FOR NATIONAL STATISTICS  
Current stage: Award  
OCID: ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16.json)

## Summary

The Office for National Statistics, located in Newport, Wales, has successfully completed a procurement process for the "ServiceNow License and Support," classified under the CPV code for software packages and information systems. The procurement method used was selective, specifically a call-off from a framework agreement. The tender period ended on 30th December 2019, while the contract period spans from 1st January 2020 to 31st December 2022. This procurement aimed to secure essential software support, valued at £1,129,212.82, with Softcat plc being the awarded supplier.

This contract presents significant opportunities for businesses in the information technology sector, particularly those specialising in software licensing and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-suited to compete, given the inclusivity of the procurement process. The focus on industry-specific software solutions indicates potential for further contracts in similar domains, making it an advantageous opportunity for businesses looking to expand their footprint in public procurement.

## Notice

ServiceNow License and Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b9e593ee-64d1-45ad-aac7-48096472a14f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2021 |
| Submission deadline | 30 Dec 2019 |
| Future notice date | Not specified |
| Award date | 30 Dec 2019 |
| Contract period | 1 Jan 2020 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,129,212 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE FOR NATIONAL STATISTICS |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8XG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48200000 - Networking, Internet and intranet software package
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 48400000 - Business transaction and personal business software package
- 48500000 - Communication and multimedia software package
- 48600000 - Database and operating software package
- 48700000 - Software package utilities
- 48800000 - Information systems and servers
- 48900000 - Miscellaneous software package and computer systems

## Release History

- 23 Nov 2021 at 12:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b9e593ee-64d1-45ad-aac7-48096472a14f
- 17 Nov 2021 at 15:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b9e593ee-64d1-45ad-aac7-48096472a14f
- 20 Oct 2021 at 14:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b9e593ee-64d1-45ad-aac7-48096472a14f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b9e593ee-64d1-45ad-aac7-48096472a14f
  23rd November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-50ef1984-04ef-45c2-9c03-6fde425c6c16.json.