---
title: "Out of Hours Phone Service"
ocid: "ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING SOLUTIONS"
published: "2026-06-22"
---

# Out of Hours Phone Service

Buyer: HOUSING SOLUTIONS  
Current stage: Award  
OCID: ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f

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## Summary

The procurement process for the "Out of Hours Phone Service" involves Housing Solutions, located in Berkshire, England. This tender, classified under the Call Centre industry category, covers the provision of an out-of-hours telephone answering and call handling service, crucial for addressing housing-related emergencies outside normal business hours. The procurement stage is at the Award phase, with the contract awarded to Davies Group Limited on 17th June 2026. This service agreement, valued at £75,000, spans from 22nd June 2026 to 21st June 2028. The procurement method was limited, allowing the award of the contract without prior publication of a notice.

This tender presents growth opportunities for companies experienced in telecommunications and customer service, particularly those adept at managing call centre operations. The contract's focus on emergency response and continuity of service makes it ideal for businesses equipped with robust infrastructure to handle high-volume calls 24/7. While this procurement was not specifically aimed at SMEs or social enterprises, larger call centre service providers with the capacity to manage extensive service contracts would find it a worthwhile business expansion opportunity.

## Notice

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/71069bd5-72ce-4f51-b8cf-54afa891f50e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award of contract without prior publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jun 2026 |
| Submission deadline | 1 Jan 2026 |
| Future notice date | Not specified |
| Award date | 16 Jun 2026 |
| Contract period | 21 Jun 2026 - 21 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING SOLUTIONS |
| Locality | BERKSHIRE |
| Post town | Slough |
| Postcode | SL6 8BY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Windsor and Maidenhead |
| Electoral ward | St Mary's |
| Westminster constituency | Maidenhead |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAVIES GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Jun 2026 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/71069bd5-72ce-4f51-b8cf-54afa891f50e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/71069bd5-72ce-4f51-b8cf-54afa891f50e
  22nd June 2026 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN171512
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.housingsolutions.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f.json.