---
title: "Waste Services CRM Replacement"
ocid: "ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2025-09-16"
---

# Waste Services CRM Replacement

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a.json)

## Summary

The procurement process for the "Waste Services CRM Replacement" was conducted by Northumberland County Council, located in Morpeth, England. This contract falls under the software package and information systems category, with the primary aim to enhance in-cab technology systems to improve service efficiency. The contract, valued at £160,241.70, was directly awarded to Causeway Technologies Limited on 26th August 2025, and it will run from 1st September 2025 to 31st March 2027. The procurement stage is currently in the award phase, and the procurement method utilised was a direct award, suitable for small and medium enterprises (SMEs), but not specifically targeting voluntary, community and social enterprises (VCSEs). The project is to be implemented in the North East region of the United Kingdom.

This tender provides significant opportunities for businesses that specialise in software and information systems, particularly SMEs who are adept at developing and deploying CRM and tracking technologies. Companies with expertise in integrating solutions into platforms such as the Northumberland Alloy SaaS would be highly competitive. The direct award procurement method indicates a structured direct engagement, thus offering stable growth potential for companies capable of delivering efficient and effective service solutions tailored to public sector needs. This type of procurement aligns well with firms aiming to expand their footprint within UK public sector projects, particularly in the technological and efficiency enhancement domains.

## Notice

In-Cab technology and systems which help demonstrate service efficiency. The system is built to support with the tracking and reporting which will support EPR funding and demonstrate service efficiency. Solution to be deployed into existing Northumberland Alloy SaaS platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/42b30849-f90d-42f4-a07b-85d853ef387a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2025 |
| Submission deadline | 18 Aug 2025 |
| Future notice date | Not specified |
| Award date | 25 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,241 |
| Lots value | Not specified |
| Awards value | £160,241 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAUSEWAY TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Sep 2025 at 09:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/42b30849-f90d-42f4-a07b-85d853ef387a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/42b30849-f90d-42f4-a07b-85d853ef387a
  16th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a.json.