--- title: "Community Alarm Call Centre Contract" ocid: "ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd.json" source: "Contracts Finder" current_stage: "Planning" buyer: "SHROPSHIRE COUNTY COUNCIL" published: "2022-09-27" --- # Community Alarm Call Centre Contract Buyer: SHROPSHIRE COUNTY COUNCIL Current stage: Planning OCID: ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd.json) ## Summary The Shropshire County Council is seeking suppliers for the "Community Alarm Call Centre Contract" as part of a tender process in the Alarm Systems industry. The contract involves providing an Alarm Receiving Centre (ARC) solution for approximately 650 clients across Shropshire. The contract period will be for three years with the potential for a further 2 years, beginning on 03/04/2023. The deadline for expressions of interest is Friday 28th October 2022. This tender opportunity presents a chance for suppliers who are experienced in providing alarm solutions and are Quality Standard Framework (QSF) certified by TEC Quality. Businesses with expertise in operating on a 24/7/365 basis and with the necessary technical capabilities to handle both analogue and digital alarm calls would be well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to consider this opportunity for business growth. ## Notice Shropshire Towns and Rural Housing (STAR Housing) is inviting expressions of interest from suitably qualified and experienced suppliers for the provision of an Alarm Receiving Centre (ARC) solution to serve our community alarm clients. STAR Housing is an ALMO managing a stock of approx. 4100 general needs, independent living and supported homes for Shropshire Council. Properties are spread across Shropshire, but the majority fall within the vicinity of Bridgnorth and Oswestry. STAR Housing provide a community alarms service to approximately 650 clients across Shropshire. The majority of clients are owner occupiers, but our tenants do make up a significant proportion of the total. These clients are predominately located within independent living communities. All alarms units currently in use are analogue, dispersed alarms. However, in light of the forthcoming telephony digital switchover, STAR Housing will in the near future seek to procure digital alarm units to replace our analogue devices. Our intention is to initially purchase devices with dual analogue and digital connectivity, followed by purely digital alarm units. Whilst the forthcoming purchase of these new units falls outside of this tender, it is essential that potential suppliers understand the need for their Alarm Receiving Solution (ARC) to accommodate both analogue and digital alarm calls. The contract period will be for three years with the option of a further 2 years and it is anticipated that the contract will commence on 03/04/2023. The ARC solution must operate effectively on a 24/7/365 basis. Applicants will be expected to be Quality Standard Framework (QSF) certified by TEC Quality, and this accreditation must include the TEC Monitoring Service Delivery Module. References will be sought from supplier's current customers to verify the standard of current service delivery. If you wish to express your interest please apply by email to: Steve Gray MRICS, Procurement and Contracts Officer steve.gray@starhousing.org.uk Quoting the reference N02 or in writing to the above at: Shropshire Towns and Rural Housing. The Spruce Building. Sitka Drive. Shrewsbury Business Park. Shrewsbury.SY2 6LG. The deadline for expressions of interest to be received at Shropshire Towns and Rural Housing office is Friday 28th October 2022 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/33687092-7958-4cf7-ac78-f29400f8759c | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Sep 2022 | | Submission deadline | Not specified | | Future notice date | 28 Oct 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SHROPSHIRE COUNTY COUNCIL | | Locality | SHREWSBURY | | Post town | Shrewsbury | | Postcode | SY2 6LG | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG22 Shropshire | | Local authority | Shropshire | | Electoral ward | Bayston Hill, Column and Sutton | | Westminster constituency | Shrewsbury | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 35 - Security, fire-fighting, police and defence equipment ### Codes - 35121700 - Alarm systems ## Release History - 27 Sep 2022 at 13:03 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/33687092-7958-4cf7-ac78-f29400f8759c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/33687092-7958-4cf7-ac78-f29400f8759c 27th September 2022 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a126586c-66e9-4618-8cd2-955aaa232af0 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd.json.