---
title: "East Midlands Critical Care Transfer Coordination Service (Call Handling)"
ocid: "ocds-b5fd17-51293936-e668-4d63-8276-5c8c062f1e52"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51293936-e668-4d63-8276-5c8c062f1e52"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51293936-e668-4d63-8276-5c8c062f1e52.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51293936-e668-4d63-8276-5c8c062f1e52.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT"
published: "2023-05-26"
---

# East Midlands Critical Care Transfer Coordination Service (Call Handling)

Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-51293936-e668-4d63-8276-5c8c062f1e52

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## Summary

The NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU), on behalf of NHS England East Midlands Specialised Commissioning, has recently finalised the procurement process for the East Midlands Critical Care Transfer Coordination Service (Call Handling). The contract, valued at £3,856,200 GBP, aims to provide specialised critical care transport coordination services in the East Midlands region. The tender, which had an open procurement method with a tender period ending on 9th November 2022, reached the award stage resulting in an active contract with 365 Response Ltd. The contract period is set from 1st May 2023 to 30th April 2029.

This successful tender provides business growth opportunities for companies capable of delivering specialised critical care coordination services, particularly those experienced in healthcare services. Businesses interested in providing urgent call handling and patient transfer coordination within the East Midlands region could explore potential collaborations or future opportunities in this sector. The contracting authority, NHS Arden and Greater East Midlands Commissioning Support Unit, welcomes bids from SMEs and seeks to facilitate further procurement processes to enhance service quality and access to critical care services in the region.

## Notice

NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU), on behalf of NHS England East Midlands Specialised Commissioning (referred to as the Commissioner), is seeking to commission a suitably qualified and experienced provider to deliver the specialised critical care transport co-ordination service (Call Handling) for the East Midlands Region through the publication of this ITT. The service provider will receive and coordinate urgent and emergency requests made via telephone and digital routes 24 hours a day, 7 days a week, 365 days a year from specialised service leads who require advice on resuscitation and stabilisation, the sourcing of cots/beds from within and outside the East Midlands region, and/or to facilitate patient transfers to and from general hospitals to specialist treatment centres via the commissioned Ambulance Transport Provider. Following the ITT process, no bids received passed either the pass/fail criteria or the minimum quality threshold and therefore the process was abandoned in accordance with the Regulations. Consequently, the Commissioner intends to award an interim contract to the incumbent provider in accordance with Regulation 32(2)(a) for a period of 18 months to allow for a further procurement process to be undertaken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/370e630b-fd0f-4b86-b5f0-1d61724e4af6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2023 |
| Submission deadline | 9 Nov 2022 |
| Future notice date | Not specified |
| Award date | 10 Mar 2023 |
| Contract period | 30 Apr 2023 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,856,200 |
| Lots value | Not specified |
| Awards value | £1,047,003 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 365 RESPONSE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75122000 - Administrative healthcare services

## Release History

- 26 May 2023 at 14:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/370e630b-fd0f-4b86-b5f0-1d61724e4af6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/370e630b-fd0f-4b86-b5f0-1d61724e4af6
  26th May 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=51542&B=AGCSU
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205
  User / Company

## Provenance

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