---
title: "IT Services Support"
ocid: "ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA"
published: "2025-01-16"
---

# IT Services Support

Buyer: HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA  
Current stage: Award  
OCID: ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05

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## Summary

Health Innovation North East and North Cumbria (HINENC) has awarded a contract for IT Services Support to Synergi Software Ltd. The tender falls under the IT services industry category (CPV: 72000000). The contract, valued at £62,100, will commence on 1st February 2025 and run until 31st January 2028, covering around 80 users/devices. This selective procurement was conducted through a restricted procedure, and the award announcement was made on 16th January 2025. Relevant locations include Newcastle-upon-Tyne, England, with service provision during office hours from Monday to Friday.

This tender offers substantial growth opportunities for businesses specialising in IT support services, particularly those with capabilities in service delivery optimisation, resource management, compliance, and security. SMEs are particularly encouraged to engage, as the project's scale and requirements align well with their capacities. The procurement emphasises strong performance metrics, governance standards, and necessary certifications, such as Cyber Essentials Plus, making it ideal for companies committed to stringent service quality and continuous improvement.

## Notice

The requirement is for the Supplier to provide a fully managed IT support service to enable Health Innovation Network NENC (referred to as 'HINENC') to deliver its core business services. The current support contract comes to an end on the 1st February 2025 and services approximately 80 users / devices during office hours Monday to Friday. Objectives The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations. Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following: Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements. Optimised Resource Management: Efficiently manage HINENC resources to reduce operational costs. Strong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets. Performance Metrics It is expected that the Supplier will report their own performance against a set of standards so that service delivery is regularly monitored and assessed. Service Level Agreements (SLAs): Work with clearly defined SLAs for response times, resolution times, and service availability, the Supplier must provide details of their proposed target levels. Key Performance Indicators (KPIs): Track metrics such as customer satisfaction, service uptime, etc. Regular Reporting: Provide HINENC with regular updates on performance against KPIs / SLAs to identify opportunities for improvement. Governance It is expected that the Supplier will implement documented arrangements to govern the following aspects of service delivery: Change Management: Ensure that any change is well planned and managed and that lessons are learnt. Risk Management: Anticipate and mitigate risks associated with service delivery. Audit and Review: Perform regular audits and reviews to ensure that areas for improvement are continuously identified. Problem Management: Identify problems quickly and implement solutions. Minimum Standards Essential: Certification to Cyber Essentials Plus. Desirable: ISO 27001 (Information Security Management System) certification. ISO 14001 (Environmental Management) certification.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e83c9065-b700-45a5-a4ff-7bdb36dd420e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2025 |
| Submission deadline | 6 Jan 2025 |
| Future notice date | Not specified |
| Award date | 14 Jan 2025 |
| Contract period | 1 Feb 2025 - 31 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,700 |
| Lots value | Not specified |
| Awards value | £62,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4WH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYNERGI SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Jan 2025 at 13:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e83c9065-b700-45a5-a4ff-7bdb36dd420e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e83c9065-b700-45a5-a4ff-7bdb36dd420e
  16th January 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://healthinnovationnenc.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05.json.