--- title: "Customer Relationship Management \"Contract Module\" Software Development" ocid: "ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Award" buyer: "THE BUSINESS GROWTH HUB LIMITED" published: "2016-12-13" --- # Customer Relationship Management "Contract Module" Software Development Buyer: THE BUSINESS GROWTH HUB LIMITED Current stage: Award OCID: ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b.json) ## Summary The Business Growth Hub Limited is seeking a software developer for the "Customer Relationship Management 'Contract Module' Software Development" project, which involves the management of its client engagements related to ERDF-funded business support services. The tender, classified under IT services, has a total value of £50,000, with a minimum value of £25,000. The tender was published on 14 October 2016, with the tender period closing on 21 October 2016. The contract is set to commence on 24 October 2016, lasting until 31 January 2017, and will take place in Manchester, England. This opportunity is particularly suitable for IT service providers and software development firms, especially small to medium-sized enterprises (SMEs), looking to expand their portfolio by working on government-funded projects. Companies with expertise in customer relationship management systems and those familiar with ERDF regulations could leverage this contract to enhance their service offerings and establish valuable government relationships, thus fostering further growth in the public sector market. ## Notice The Business Growth Hub uses a Customer Relationship Management (CRM) System in order to manage its client contact, recording all engagement, actions and activity with clients who are recipients of our ERDF funded business support services. The "Contract Module" is specifically designed to manage ERDF-funded projects which enable the Business Growth Hub to effectively manage its obligations under each funded contract. At the operational level, service specific CRM functionality is required to facilitate delivery, assist with performance management and manage evolving funder contractual obligations. Examples of service specific functionality includes expanded data capture requirements for the delivery of start-up support to individuals and 'matching' functionality, associating a business mentor with a mentee In order to meet the requirements of the (14-20) ERDF funded activity, the following developments are required for this system: 1. Add/update bespoke functionality to manage ERDF funded activity in line with the latest project developments and business landscape; 2. Create additional and update existing management information reports using Microsoft SQL Server Reporting Services (SSRS) to reflect the evolving ERDF funding portfolio; 3. Importing historical contractual data from csv files in order to improve account management and contract management; 4. Implement bug fixes to the existing CRM system; 5. Propose and develop an end-user reporting solution to improve efficiency and enhance contract management. The requirement of this tender is for a contract software developer to deliver the above features and work to be completed by February 2017 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67bc0545-9826-4bd5-94ff-82fa539228f2 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Dec 2016 | | Submission deadline | 21 Oct 2016 | | Future notice date | Not specified | | Award date | 14 Nov 2016 | | Contract period | 15 Nov 2016 - 10 Feb 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | £25,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BUSINESS GROWTH HUB LIMITED | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M1 6EU | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Deansgate | | Westminster constituency | Manchester Central | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | RECANN | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 13 Dec 2016 at 15:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67bc0545-9826-4bd5-94ff-82fa539228f2 - 13 Dec 2016 at 15:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67bc0545-9826-4bd5-94ff-82fa539228f2 - 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5db119fa-5039-4134-abc4-bb1efbac1798 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/67bc0545-9826-4bd5-94ff-82fa539228f2 13th December 2016 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/5db119fa-5039-4134-abc4-bb1efbac1798 14th October 2016 - Opportunity notice on Contracts Finder - http://www.businessgrowthhub.com/tenders Tenders can be downloaded from ## Notice URLs - http://www.businessgrowthhub.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b.json.