---
title: "BHCC Out of Hours Repairs Call Centre"
ocid: "ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRIGHTON & HOVE CITY COUNCIL"
published: "2021-09-22"
---

# BHCC Out of Hours Repairs Call Centre

Buyer: BRIGHTON & HOVE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf

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## Summary

The Brighton & Hove City Council has successfully completed the procurement for the "BHCC Out of Hours Repairs Call Centre" tender, which falls under the services category with a focus on call centre operations for housing repairs and maintenance. The total contract value was £88,118 and the contract period spans from 1st October 2021 to 30th September 2023. This procurement was executed via a direct award method, with the tender period concluding on 17th September 2021. The services are to be delivered in the South East region of the United Kingdom.

This awarded contract presents significant opportunities for businesses, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in call centre services. Businesses with experience in providing responsive support for housing repairs and maintenance will be well-positioned to benefit from this procurement. As the contract is ongoing, potential competitors should consider leveraging their expertise to prepare for future tenders in similar areas.

## Notice

Out of Hours Call Centre services for Housing Repairs & Maintenance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/acfccfe1-439b-48e6-9316-e2b17dad142b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2021 |
| Submission deadline | 17 Sep 2021 |
| Future notice date | Not specified |
| Award date | 21 Sep 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £88,118 |
| Lots value | Not specified |
| Awards value | £88,118 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRIGHTON & HOVE CITY COUNCIL |
| Locality | HOVE |
| Post town | Brighton |
| Postcode | BN3 2LS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Central Hove |
| Westminster constituency | Hove and Portslade |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEARS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Sep 2021 at 16:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/acfccfe1-439b-48e6-9316-e2b17dad142b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/acfccfe1-439b-48e6-9316-e2b17dad142b
  22nd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf.json.