---
title: "Tender for the provision of an Enterprise Service Management Tool"
ocid: "ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOUSING 21"
published: "2022-05-31"
---

# Tender for the provision of an Enterprise Service Management Tool

Buyer: HOUSING 21  
Current stage: Tender  
OCID: ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f.json)

## Summary

The procurement process involves Housing 21, located in Birmingham, UK, seeking a provider for an Enterprise Service Management Tool. This tender, valued at £500,000, falls under the IT services category (CPV code: 72000000) and is currently in the active tender stage, with submissions closing on 1 July 2022. The contract is set to commence on 10 October 2022 and is expected to last until 9 October 2025. The procurement method is a selective procedure, indicating that shortlisted suppliers will be invited to submit bids.

This tender presents significant opportunities for businesses specialising in IT services, particularly those skilled in consultancy, software development, and support services. Companies that offer cloud-based SaaS solutions or have experience in IT Service Management will find themselves well-positioned to compete. Furthermore, small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, reflecting a commitment to inclusivity and local engagement.

## Notice

The aim of this project is to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/26b0d0e0-87bc-4c5b-a117-dd4bba727184 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2022 |
| Submission deadline | 1 Jul 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 9 Oct 2022 - 9 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING 21 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B16 8TP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 May 2022 at 09:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/26b0d0e0-87bc-4c5b-a117-dd4bba727184

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/26b0d0e0-87bc-4c5b-a117-dd4bba727184
  31st May 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-IT-services:-consulting,-software-development,-Internet-and-support./2844GM9J9W
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-515f9418-a743-4e2a-be10-a28273943b6f.json.