---
title: "Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service"
ocid: "ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLACKPOOL COASTAL HOUSING"
published: "2023-03-08"
---

# Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

Buyer: BLACKPOOL COASTAL HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d

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## Summary

The Blackpool Coastal Housing organization has awarded a contract for Customer Care (Security) Services within the Resettlement Service. The contract, valued at £500,000 GBP, is for a period of two years with the option to extend. The procurement process was completed on 8th March 2023, with Secure FM LTD being the awarded supplier. The contract period is from 13th March 2023 to 12th March 2025, located in Blackpool, England. The procurement method used was an open procedure, and the industry category is services.

This tender opportunity for Customer Care Services presents a chance for security and customer care service providers with experience in dealing with vulnerable groups to expand their business. Companies with expertise in customer-care services, managing sensitive situations, and providing onsite support to officers would be well-suited to compete. The contract's extension option allows for longer-term partnerships and potential growth opportunities for businesses in this sector.

## Notice

This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales. The contract is for a period of two years with the option to extend for 1 plus 1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9827b08f-a873-4e4c-a669-9d0e63ce4084 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2023 |
| Submission deadline | 9 Jan 2023 |
| Future notice date | Not specified |
| Award date | 8 Mar 2023 |
| Contract period | 13 Mar 2023 - 12 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACKPOOL COASTAL HOUSING |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY1 1NA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Talbot |
| Westminster constituency | Blackpool South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SECURE FM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342320 - Customer-care services
- 79713000 - Guard services
- 79715000 - Patrol services

## Release History

- 8 Mar 2023 at 14:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9827b08f-a873-4e4c-a669-9d0e63ce4084
- 8 Dec 2022 at 12:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b5b86a3-fe45-4a83-ab5a-0aeafb3f3b57

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9827b08f-a873-4e4c-a669-9d0e63ce4084
  8th March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6b5b86a3-fe45-4a83-ab5a-0aeafb3f3b57
  8th December 2022 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=237040ec-f476-ed11-811c-005056b64545
  Advert

## Notice URLs

- http://www.blackpool.gov.uk/

## Provenance

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