---
title: "User Satisfaction Survey - AWARD"
ocid: "ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY POLICE"
published: "2025-03-17"
---

# User Satisfaction Survey - AWARD

Buyer: SURREY POLICE  
Current stage: Award  
OCID: ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55.json)

## Summary

Surrey Police has completed the procurement process for a user satisfaction survey, awarded under the title "User Satisfaction Survey - AWARD." The contract focuses on providing two surveys to measure victim and anti-social behaviour satisfaction. This service falls under the industry category of customer satisfaction surveys (CPV 79342311), and covers multiple regions including the UK, Channel Islands, and Europe. The tender period concluded on 19th February 2025, with the contract period spanning from 1st April 2025 to 31st March 2029.

This tender presents a significant opportunity for businesses specialising in customer satisfaction and public opinion research. The awarded supplier, Opinion Research Services Ltd, has secured a contract valued at £271,387, showcasing substantial business growth potential for firms capable of delivering high-quality survey services. Companies experienced in user satisfaction analytics, especially those that can extend their expertise across diverse geographical regions, would be well-positioned to compete for similar future contracts. Although the current procurement does not specifically target SMEs or VCSEs, larger firms in the survey services industry may find ample opportunities for expansion and establishing long-term partnerships with public sector clients like Surrey Police.

## Notice

The provision of two user satisfaction surveys for those who have contact with Surrey Police; Victim Satisfaction Survey and Anti-Social Behaviour Satisfaction Survey.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/34b00c72-b8cb-481a-8b9f-6ae54f5ec3bb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2025 |
| Submission deadline | 19 Feb 2025 |
| Future notice date | Not specified |
| Award date | 13 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £271,387 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY POLICE |
| Locality | SURREY |
| Post town | Guildford |
| Postcode | GU3 1HG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Shalford |
| Westminster constituency | Godalming and Ash |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 17 Mar 2025 at 09:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/34b00c72-b8cb-481a-8b9f-6ae54f5ec3bb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/34b00c72-b8cb-481a-8b9f-6ae54f5ec3bb
  17th March 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.surrey.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55.json.