---
title: "Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service"
ocid: "ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT"
published: "2026-04-22"
---

# Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Buyer: NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45

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## Summary

The procurement process for the "Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service" contract has been completed by the NHS Midlands & Lancashire Commissioning Support Unit. This tender, classified under the communications network industry category (CPV code 32412000), focuses on delivering professional services and digital contact centre solutions within England, United Kingdom. The contract award was published on 22 April 2026, with the procurement conducted through a selective method involving call-off from a framework agreement. The contract period is set from 31 December 2025 to 30 December 2027.

This tender presents substantial opportunities for business growth, particularly for SMEs able to deliver professional services and digital communications solutions. Firms specialising in cloud services, AI-driven customer interaction tools, and managed service provision are well-equipped to compete in this procurement landscape. The focus on services such as the Amazon Connect platform and associated functionalities indicates a lucrative market for companies proficient in leveraging digital space technologies to enhance client engagement and operational efficiencies.

## Notice

The following describes the main components of the service. * Delivery of professional services * Digital Space Contact Centre Annual Software & Support * Digital Space Amazon Connect * Softphone, Reporting and Wallboard * Amazon Connect webchat and directed chat where applicable * Amazon Connect and Lex Gen AI where applicable * Digital Space managed service The following describes the main components of the service. * Delivery of professional services * Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 * Digital Space Amazon Connect Softphone, Reporting and Wallboard * Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/746b3b9a-e942-487b-aebd-b00f6d84c0af |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2026 |
| Submission deadline | 1 Dec 2025 |
| Future notice date | Not specified |
| Award date | 22 Dec 2025 |
| Contract period | 31 Dec 2025 - 30 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,006 |
| Lots value | Not specified |
| Awards value | £43,006 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST1 2QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Birches Head & Northwood |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL SPACE CLOUD SERVICES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network

## Release History

- 22 Apr 2026 at 09:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/746b3b9a-e942-487b-aebd-b00f6d84c0af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/746b3b9a-e942-487b-aebd-b00f6d84c0af
  22nd April 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/25309feb-bafd-43f8-b136-70eb99f84429

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45.json.