---
title: "GSV2667 - ICGS Helpline Support Services"
ocid: "ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOUSE OF LORDS (BICAMERAL)"
published: "2024-04-18"
---

# GSV2667 - ICGS Helpline Support Services

Buyer: HOUSE OF LORDS (BICAMERAL)  
Current stage: Tender  
OCID: ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c.json)

## Summary

The House of Lords (Bicameral) has issued a tender for the provision of ICGS Helpline Support Services. The procurement is classified under the 'Helpdesk and support services' category. This opportunity, with a contract value of £480,000, is open for interested parties to bid until 20th May 2024. The contract period is set to run from 1st October 2024 to 30th September 2026, making it a significant service-based opportunity in London, United Kingdom.

This tender, suitable for small and medium-sized enterprises (SMEs), presents a chance for businesses providing telephone support services to engage with the House of Lords. Companies offering expertise in investigating complaints of bullying, harassment, and sexual misconduct are well-suited to compete. By registering on the Atamis portal and following the specified procurement method, businesses can seize this opportunity for potential growth in the support services industry.

## Notice

ICGS Helpline Support Services. The Authority are seeking a single supplier to provide telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct. Please contact pcd@parliament.uk for a copy of the Non-Disclosure Agreement, which must be completed and returned, prior to the ITT documents being released. Interested parties must register on the Atamis portal: https://atamis-ukparliament.my.site.com/s/Welcome For full details of this opportunity please see: https://www.find-tender.service.gov.uk/Notice/011834-2024

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2068840f-795b-47d8-84b7-38b5cd72610c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2024 |
| Submission deadline | 20 May 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2024 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSE OF LORDS (BICAMERAL) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 0AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 18 Apr 2024 at 10:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2068840f-795b-47d8-84b7-38b5cd72610c
- 18 Apr 2024 at 10:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/39774b24-b80a-4c15-a04f-9bc79f62cb62

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2068840f-795b-47d8-84b7-38b5cd72610c
  18th April 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/39774b24-b80a-4c15-a04f-9bc79f62cb62
  18th April 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://atamis-ukparliament.my.site.com/s/Welcome
- https://www.find-tender.service.gov.uk/Notice/011834-2024

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c.json.