---
title: "DDaT26408 - Software Support"
ocid: "ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK Shared Business Services Limited"
published: "2026-08-19"
---

# DDaT26408 - Software Support

Buyer: UK Shared Business Services Limited  
Current stage: Award  
OCID: ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4.json)

## Summary

UK Shared Business Services Limited procured software support services for UK Research and Innovation (UKRI). The requirement covers ongoing support for software, rather than the supply of general goods or physical works. Delivery is in the United Kingdom. UK Shared Business Services Limited acted as the buying organisation, with the requirement managed through its DDaT procurement function. The procurement concerns a defined support requirement for a public research and innovation organisation, so relevant suppliers are those providing software support and associated technical assistance in the UK. The published classification is software support services (CPV 72261000).

This procurement has been awarded and is complete. It was a direct award to the top-ranked supplier under the HealthTrust Europe ICT Solutions 3 Framework Agreement, using a selective call-off procedure rather than an open competition. The tender submission deadline was 24 July 2026 and the award was made on 25 July 2026. Insight Direct (UK) Ltd was awarded the contract, valued at £28,947 including the stated currency of GBP. The contract period runs from 10 August 2026 to 25 July 2027. The award is active. The available procurement information identifies supplier ranking under the framework as the basis for the direct award.

This award indicates demand from UK public research and innovation organisations for managed software support delivered through an established ICT framework. A credible competitor for a future requirement of this type would need demonstrable capability to support software in a UK operational environment, maintain service continuity and respond to the technical needs of a public-sector customer. Experience of delivering software support at a comparable, relatively contained contract scale would help establish capacity and reliability. Suppliers would also need access to the relevant framework route, or a route with equivalent public-sector purchasing coverage, because this requirement was placed as a framework call-off and the selected provider was the framework’s top-ranked supplier.

## Notice

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded as a direct award against the top ranked supplier under the HealthTrust Europe ICT Solutions 3 Framework Agreement. UK Research and Innovation (UKRI) had a requirement for software support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c4f4c6ca-d4fe-4890-9ffc-b3b27203450f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2026 |
| Submission deadline | 24 Jul 2026 |
| Future notice date | Not specified |
| Award date | 25 Jul 2026 |
| Contract period | 10 Aug 2026 - 25 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,947 |
| Lots value | Not specified |
| Awards value | £28,947 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK Shared Business Services Limited |
| Locality | SWINDON |
| Postcode area | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Insight Direct (UK) Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 19 Aug 2026 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c4f4c6ca-d4fe-4890-9ffc-b3b27203450f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c4f4c6ca-d4fe-4890-9ffc-b3b27203450f
  19th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4.json.