---
title: "Carers UK helpline and email support services"
ocid: "ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (LONDON)"
published: "2023-04-04"
---

# Carers UK helpline and email support services

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (LONDON)  
Current stage: Award  
OCID: ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa.json)

## Summary

The Department of Health and Social Care in London awarded a contract for the provision of support services to Carers UK. The contract, titled "Carers UK helpline and email support services," falls under the Helpdesk and support services category. This procurement had a value of £30,000 GBP and was carried out through a direct procurement method, specifically a Single tender action. The tender period ended on March 31, 2021, with a contract period starting on April 1, 2021, and ending on June 30, 2021.

This procurement opportunity could benefit businesses providing helpdesk and support services like Carers UK. The Department of Health and Social Care in London sought these services under a direct procurement method, creating opportunities for suppliers in the support services industry. Due to the specific nature of the contract, businesses with experience in offering helpline and email support services could be well-suited to compete for such tenders, especially those capable of meeting the specified contract period.

## Notice

Support to Carers UK Helpline and email support services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53b4f5db-c480-45e6-b2f7-8eb7d616eb51 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2023 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 24 May 2021 |
| Contract period | 31 Mar 2021 - 30 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (LONDON) |
| Additional buyers | ATAMIS LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 4 Apr 2023 at 16:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/53b4f5db-c480-45e6-b2f7-8eb7d616eb51
- 4 Apr 2023 at 16:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/da8fbecc-d833-4428-a5a0-8f6e792fcc81
- 26 May 2021 at 07:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/da8fbecc-d833-4428-a5a0-8f6e792fcc81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/53b4f5db-c480-45e6-b2f7-8eb7d616eb51
  4th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/da8fbecc-d833-4428-a5a0-8f6e792fcc81
  4th April 2023 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kiaJ/VM8yfG_AKO7.2gnXFgrOm5CTnXl7qz11ElzSWk1IVzk
  20210513_Carers UK Helpline_ C32871_Contract_Signed_OCS_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eb8bddbf-bfb9-402a-91f5-204e62206eea
  Redacted Contract.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5a531cd9-919f-412b-ae6a-05bb7027dcca
  20210513_Carers UK Helpline_ C32871_Contract_Signed_OCS_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51b421ba-ff49-40bc-b227-3ae303feabfa.json.