---
title: "ITEP0541 - User Research and User Centred Design Capabilities"
ocid: "ocds-b5fd17-51eb57f3-0f64-4bcf-a0a9-58145774b526"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51eb57f3-0f64-4bcf-a0a9-58145774b526"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51eb57f3-0f64-4bcf-a0a9-58145774b526.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51eb57f3-0f64-4bcf-a0a9-58145774b526.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-09-06"
---

# ITEP0541 - User Research and User Centred Design Capabilities

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-51eb57f3-0f64-4bcf-a0a9-58145774b526

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## Summary

The National Highways organisation based in Guildford, Surrey, has completed a procurement process for the provision of User Centred Design capability development and service. The contract, titled "ITEP0541 - User Research and User Centred Design Capabilities," falls under the IT services category and is valued at £900,000. The procurement method used was selective by calling off from a framework agreement. The tender period ended on 14th July 2023, and the contract is set to start on 11th September 2023, lasting until 10th September 2024.

This opportunity is suitable for small and medium-sized enterprises (SMEs) interested in offering User Centred Design services. Businesses with expertise in IT consulting, software development, and Internet support can leverage this tender to enhance their growth. Capgemini UK plc has been awarded the contract, providing an example of the type of large-scale supplier that could successfully compete under this tendering process.

## Notice

Provision of User Centred Design capability development and a User Centred Design delivery service to work with the Customer's Design Services Team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46d3f64d-5830-459f-9b98-43fe1acc96cf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2023 |
| Submission deadline | 14 Jul 2023 |
| Future notice date | Not specified |
| Award date | 4 Sep 2023 |
| Contract period | 10 Sep 2023 - 10 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | Not specified |
| Awards value | £900,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | GUILDFORD, SURREY |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Sep 2023 at 08:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46d3f64d-5830-459f-9b98-43fe1acc96cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46d3f64d-5830-459f-9b98-43fe1acc96cf
  6th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51eb57f3-0f64-4bcf-a0a9-58145774b526. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51eb57f3-0f64-4bcf-a0a9-58145774b526.json.