---
title: "Contact Centre as a Service (\"CCaaS\") Legal Support Services"
ocid: "ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA NETWORK ETENDERING PORTAL"
published: "2021-10-08"
---

# Contact Centre as a Service ("CCaaS") Legal Support Services

Buyer: DEFRA NETWORK ETENDERING PORTAL  
Current stage: Award  
OCID: ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647

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## Summary

The procurement process, conducted by the Defra Network eTendering Portal, focuses on providing "Contact Centre as a Service (CCaaS)" Legal Support Services. This tender falls within the legal services category and is based in London, England. Currently, the procurement has successfully transitioned to the award stage, with the contract having commenced on 1 August 2021 and set to conclude on 27 December 2023. The estimated fees for this contract range from £35,000 to £105,000, reflecting the selective procurement method established through a further competition call-off under the Crown Commercial Service (CCS) Network Services 2 framework agreement.

This tender presents significant opportunities for businesses specialising in legal services, particularly those experienced in public sector contracts and cloud service implementations. Legal firms capable of providing strategic advice and drafting assistance for complex procurements, like CCaaS, will find themselves well-positioned to compete. With the increasing reliance on digital communication solutions in public services, businesses offering innovative legal consultancy could leverage this contract to expand their footprint within the governmental sector.

## Notice

The Customer requires external legal support to complement the Defra group Commercial ("DgC") team and the Government Legal Department ("GLD") in delivering the retender of the Cloud Contact Centre as a Service ("CCaaS") via a procurement to be run as a Further Competition under the Crown Commercial Service ("CCS") Network Services 2 framework agreement (RM3808). The Supplier shall provide advice and/or drafting on any aspects relevant to the procurement and implementation of the CCaaS as and when required. The contract commenced on 1 August 2021 and will end on completion of the services and, in any event, by the longstop date of 31 March 2023. Estimated fees range PS35k to PS105k.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/928ea8e5-66bc-4c18-8091-5b5c06f37609 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2021 |
| Submission deadline | 31 Jul 2021 |
| Future notice date | Not specified |
| Award date | 31 Jul 2021 |
| Contract period | 31 Jul 2021 - 27 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £105,000 |
| Lots value | Not specified |
| Awards value | £105,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA NETWORK ETENDERING PORTAL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DLA PIPER |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79100000 - Legal services

## Release History

- 8 Oct 2021 at 17:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/928ea8e5-66bc-4c18-8091-5b5c06f37609

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/928ea8e5-66bc-4c18-8091-5b5c06f37609
  8th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1a10f129-ac8d-4285-81f2-062386b2f5ba
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647.json.