---
title: "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service"
ocid: "ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPENNINE TRAINS LIMITED"
published: "2026-01-09"
---

# TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Buyer: TRANSPENNINE TRAINS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7.json)

## Summary

The procurement process, managed by Transpennine Trains Limited, involves the implementation and ongoing managed service of a Single Customer View data platform and management of the existing CRM solution, with no new CRM development included. This contract, titled "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service," falls under the IT services category, specifically consulting, software development, Internet, and support. Located in the North West of the United Kingdom, this procurement has a contract value of £1,062,646.63 GBP. The award has been completed as of 6th January 2026, following a selective procurement method through a negotiated procedure. The contract will span from 6th January 2026 to 5th January 2028. This initiative represents the award stage of the procurement process.

This tender provides a significant opportunity for businesses specialising in IT services, particularly those offering consultancy, software development, and system support. SMEs are encouraged to participate, though the contract has been awarded to Plinc Limited, a large-scale enterprise. The substantial contract value indicates a significant project scope, which could lead to further business partnerships and growth opportunities in the EPIC IT services sector across the region. Companies providing managed IT services and data platform solutions will find this contract aligns well with their specialization, particularly those interested in supporting public transportation entities with enhanced data management capabilities.

## Notice

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19303ddc-c374-4caf-8b2d-c43c4959b31c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2026 |
| Submission deadline | 27 Oct 2025 |
| Future notice date | Not specified |
| Award date | 6 Jan 2026 |
| Contract period | 6 Jan 2026 - 5 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,062,646 |
| Lots value | Not specified |
| Awards value | £1,062,646 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPENNINE TRAINS LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6LT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLINC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Jan 2026 at 14:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/19303ddc-c374-4caf-8b2d-c43c4959b31c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/19303ddc-c374-4caf-8b2d-c43c4959b31c
  9th January 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1005340503
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7.json.