---
title: "Business Improvement Call-Off Lot 1 Process Improvement Lead"
ocid: "ocds-b5fd17-520e3ceb-9171-4e10-9e5c-1290803883fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-520e3ceb-9171-4e10-9e5c-1290803883fb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-520e3ceb-9171-4e10-9e5c-1290803883fb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-520e3ceb-9171-4e10-9e5c-1290803883fb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY (OFWAT)"
published: "2021-03-04"
---

# Business Improvement Call-Off Lot 1 Process Improvement Lead

Buyer: WATER SERVICES REGULATION AUTHORITY (OFWAT)  
Current stage: Award  
OCID: ocds-b5fd17-520e3ceb-9171-4e10-9e5c-1290803883fb

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## Summary

The Water Services Regulation Authority (Ofwat) is currently engaged in a procurement process for a Business Improvement Call-Off, specifically targeting the role of a Process Improvement Lead. This contract falls within the business development consultancy services industry and encompasses locations in West Midlands and London. The tender period concluded on 12 January 2021, with the contract set to commence on 25 January 2021 and continue until 31 December 2023. The procurement method employed is an open procedure, aimed at facilitating access for a range of suppliers to deliver discrete business improvement projects under a framework lasting up to three years.

This tender presents a significant opportunity for businesses specialising in process improvement, consultancy, and stakeholder engagement. Smaller and medium-sized enterprises, as well as voluntary, community, and social enterprise organisations, are particularly well-suited to compete, given the emphasis on collaborative problem-solving and effective change management. Companies with capabilities in data analysis, process mapping, and workshop facilitation will find this opportunity aligns with their services, potentially driving growth through partnerships with Ofwat and contributing to enhanced operational efficiencies within the organisation.

## Notice

Business Call-Off Lot 1 Process Improvement Lead Ofwat has a range of Business Improvement Experts to identify and document business requirements through data collation and analysis, suggesting and supporting improvement activities from project initiation through to sustainable results. Ofwat has created a framework that will have a maximum duration of three years. Lot 1 Process Improvement Leads to support a variety of discrete Business Improvement projects across the organisation. The successful Business Improvement Expert has been added onto a procurement framework which will utilise two routes to market, either by Mini-Competition or Direct Award, for each discrete Business Improvement project. Lot 1: Mandatory skillset required for Process Improvement Lead: - Must be able to identify and improve business process, from data collation and analysis through to suggestions and implementations. - Stakeholder Engagement skillset required to conduct interviews, and engage with enthusiasm to bring people with you on the change process. Able to utilise a range of data gathering techniques to discover volumes of work, query types, turnaround times and similar. Analyse and deliver data trends to consider resourcing and possible SLAs and suggest success measures. Ability to map out processes to identify current and future state processes maps, tracking the value stream and work towards a single point of contact for processes. Facilitation expertise required to run problem solving exploration sessions and workshops, such as Design Thinking techniques or similar. Able to gain agreement and ownership on how each process needs to work by understanding the requirements and the most effective way to operate, enabling supporting functions to understand end-to-end processes and support sustainable solutions. Change Management understanding to help people through the process improvement change implications, considering communication milestones with stakeholders in project planning. Additional information: For further information, please contact procurement@ofwat.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c4e00636-1f86-4c83-9040-873b4f327c1c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2021 |
| Submission deadline | 12 Jan 2021 |
| Future notice date | Not specified |
| Award date | 21 Jan 2021 |
| Contract period | 25 Jan 2021 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY (OFWAT) |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | EQUINITI; FEATUR LABS; NINE FEET TALL; RED QUADRANT; REINVIGORATION; WILLIAD CONSULTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411100 - Business development consultancy services

## Release History

- 4 Mar 2021 at 11:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c4e00636-1f86-4c83-9040-873b4f327c1c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c4e00636-1f86-4c83-9040-873b4f327c1c
  4th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

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