---
title: "First Line Out-of-Hours Service Desk - Extension"
ocid: "ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2025-10-01"
---

# First Line Out-of-Hours Service Desk - Extension

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da.json)

## Summary

The public procurement process, managed by the MCA - Maritime and Coastguard Agency, involves an extension for the First Line Out-of-Hours Service Desk, addressing IT services under the CPV code 72000000. This process was executed following a 'selective' procurement method through a framework agreement. The award for this contract occurred on 22nd September 2025, with the contract period starting on 29th September 2025 and ending on 28th March 2026. The services are to be delivered across a range of locations, including various British territories and globally, with a total contract value of £92,687.64. This procurement falls under the 'services' category and is currently at the 'award' stage.

This contract presents significant opportunities for businesses, particularly those specialising in IT services such as consulting, software development, and support. The use of a selective procurement method through a known framework indicates that companies with existing credentials within this framework have a beneficial position. Organisations classified as SMEs and voluntary, community, and social enterprises (VCSE) are particularly encouraged to participate, given their suitability criteria. Large-scale suppliers, exemplified by Little Fish (UK) Ltd, the current contract holder, showcase the potential for substantial engagement and growth within the public sector IT services domain.

## Notice

A 6-month extension has been put in place for the Out-of-Hours service desk currently provided to the MCA. The contract was originally tendered under the Crown Commercial Service framework Technology Services 3.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2809e01d-c423-4dca-a2d3-29a2af03626e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2025 |
| Submission deadline | 21 Sep 2025 |
| Future notice date | Not specified |
| Award date | 12 Jul 2023 |
| Contract period | 28 Sep 2025 - 28 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £92,687 |
| Lots value | Not specified |
| Awards value | £342,239 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LITTLE FISH (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Oct 2025 at 09:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2809e01d-c423-4dca-a2d3-29a2af03626e
- 22 Aug 2023 at 15:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4e421155-073f-41ba-98a6-1700e035b730

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2809e01d-c423-4dca-a2d3-29a2af03626e
  1st October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/4e421155-073f-41ba-98a6-1700e035b730
  22nd August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e143aa3-3afa-418e-9756-6a631d0095bd
  n/a

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da.json.