---
title: "Provision of Apprenticeship for Customer Service Practitioner Level 2"
ocid: "ocds-b5fd17-521599f7-f985-4a9f-ac51-cd2ead0e0477"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-521599f7-f985-4a9f-ac51-cd2ead0e0477"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-521599f7-f985-4a9f-ac51-cd2ead0e0477.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-521599f7-f985-4a9f-ac51-cd2ead0e0477.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2024-11-20"
---

# Provision of Apprenticeship for Customer Service Practitioner Level 2

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-521599f7-f985-4a9f-ac51-cd2ead0e0477

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## Summary

The Crown Commercial Service, based in Liverpool, has awarded the contract for the "Provision of Apprenticeship for Customer Service Practitioner Level 2" to Ginger Nut Media Limited. This procurement, classified under 'Education and training services', involves delivering training for up to 20 apprentices. The contract period starts on 18th November 2024 and ends on 17th November 2028. This tender, in the award stage, uses a "selective" procurement method via a call-off from a dynamic purchasing system, with a total value of £70,000. Training locations include regions across the United Kingdom, from North East to South West, including Wales.

This tender presents significant business growth opportunities, especially for SMEs, given its suitability for smaller business entities as indicated. Companies specialising in vocational training for customer service practitioners will find this tender particularly beneficial. The scope to train up to 20 apprentices during the contract term offers a substantial client engagement. This tender not only provides financial benefits but also establishes long-term partnerships with government bodies, fostering business reputation and sustainability.

## Notice

Provision for at least two learners to undertake the Customer Service Practitioner Level 2 apprenticeship course and end point assessment. Whilst only 2 are required there will be a requirement for up to 20 apprenticeships.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f788b7af-80a7-4580-8e45-d8a565c7a991 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2024 |
| Submission deadline | 11 Nov 2024 |
| Future notice date | Not specified |
| Award date | 15 Nov 2024 |
| Contract period | 18 Nov 2024 - 17 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £70,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GINGER NUT MEDIA |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 20 Nov 2024 at 11:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f788b7af-80a7-4580-8e45-d8a565c7a991

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f788b7af-80a7-4580-8e45-d8a565c7a991
  20th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef4e5db3-8d00-402d-af63-855f325c9bb8
  Redacted contract

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-521599f7-f985-4a9f-ac51-cd2ead0e0477. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-521599f7-f985-4a9f-ac51-cd2ead0e0477.json.