--- title: "CNTR0010429 - Cisco Hardware Service & Maintenance" ocid: "ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2021-01-08" --- # CNTR0010429 - Cisco Hardware Service & Maintenance Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd.json) ## Summary Birmingham City Council is conducting a tender for the contract titled "CNTR0010429 - Cisco Hardware Service & Maintenance," which aims to support their existing Cisco network infrastructure. This contract will be active for one year, beginning on 1 April 2021 and concluding on 31 March 2022. The tender period ends at noon on 22 January 2021, and interested suppliers must utilise the council's e-tendering system to submit their applications. The procurement process falls under the services category, with a focus on hardware-related maintenance and consultancy services. This opportunity represents significant potential for growth for businesses specialising in Cisco hardware support, maintenance, and consultancy. Companies that can meet the requirements for rapid response times and effective service delivery are particularly well-positioned to compete. The need for qualified engineers to respond to service requests swiftly adds a layer of opportunity for small and medium enterprises (SMEs) in the IT and telecommunications sector, highlighting the importance of service level agreements and performance metrics in securing this contract. ## Notice Birmingham City Council currently have an existing Cisco Network, consisting of Catalyst and Nexus equipment, providing interconnectivity between its core sites, 3 Datacentres and over 250 remote sites. We are looking for a Cisco support partner to assist us in supporting the existing infrastructure and then to act as a trusted advisor on the future development of the estate. This contract will be for a period of 1 year, commencing 01/04/2021 until 31/03/2022. This contract will not be automatically renewed on an annual basis, performance of the provider to meet agreed SLA's and KPI's will be rigorously monitored throughout the 12-month term. Service Level required: o Provide initial response by a qualified engineer within 1 hour of request logged o Supply of replacement spares within 4 hours, 24x7 including public holidays. o If spares are not required, the supplier to provide suggested resolution within 4 hours for service impacting requests or 2 working days for non-service impaction requests. o In the event of any failures that do not meet the SLA, the agreement should specify how Birmingham City Council will be compensated (Supplier to confirm methods of compensation available should SLA's not be adhered too). This may include rebates, service credits, discounts or other forms recompense) o Part and/or engineer to site within the specified SLA - Supplier to confirm that all replacement equipment shall be delivered to the contracted location within the specified SLA of a fault requiring hardware replacement being logged, accompanied by a suitably qualified engineer if requested. Supplier to confirm if spares can be delivered with the specifically requested software version, and customer supplied configurations if requested to do so. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon 22nd January 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be1b8c15-af39-449b-9804-7d73d92cd556 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Jan 2021 | | Submission deadline | 22 Jan 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2021 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 51 - Installation services (except software) - 72 - IT services: consulting, software development, Internet and support ### Codes - 32424000 - Network infrastructure - 32571000 - Communications infrastructure - 44316400 - Hardware - 51611100 - Hardware installation services - 72100000 - Hardware consultancy services - 72228000 - Hardware integration consultancy services ## Release History - 8 Jan 2021 at 00:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/be1b8c15-af39-449b-9804-7d73d92cd556 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/be1b8c15-af39-449b-9804-7d73d92cd556 8th January 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd.json.