---
title: "Information Technology Service Management(ITSM)"
ocid: "ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2026-04-02"
---

# Information Technology Service Management(ITSM)

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070.json)

## Summary

The Surrey and Borders Partnership NHS Foundation Trust has concluded an award for its Information Technology Service Management (ITSM) covering "70x Freshservice - Enterprise Annual agents." This process falls under the industry category of software packages and information systems, with procurement executed through a selective method as a call-off from a framework agreement. The procurement process culminated in the award stage on 31st March 2026, following the tender period's end on 9th March 2026. The contract spans from 31st March 2026 to 31st March 2029, located at Leatherhead, England, United Kingdom, with an estimated value of £143,640. The process is complete, indicating a successful contracting endeavour.

This procurement opens avenues for growth primarily for businesses that specialise in software and information systems, notably those engaged in IT service management. Freshworks Inc., as the awarded supplier, illustrates the opportunity for proficient providers in ICT services to leverage established frameworks and cater to public sector needs. However, the process explicitly focused on larger entities, not specifically open to SMEs or VCSEs, suggesting it is suited for firms with substantial operational capacity and familiarity with executing service contracts for large organisations like NHS trusts.

## Notice

70x Freshservice- Enterprise Annual agents

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08b802cf-713f-472c-bf25-39939b0ace58 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | 9 Mar 2026 |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 30 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £143,640 |
| Lots value | Not specified |
| Awards value | £143,640 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 7AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead North |
| Westminster constituency | Epsom and Ewell |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Apr 2026 at 10:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08b802cf-713f-472c-bf25-39939b0ace58

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08b802cf-713f-472c-bf25-39939b0ace58
  2nd April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070.json.