---
title: "1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017"
ocid: "ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-08-18"
---

# 1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a.json)

## Summary

The procurement process titled "1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017" is managed by H M Revenue & Customs (HMRC), located in Salford, England. This contract falls under the category of research and experimental development services with a contract value of £47,101. The procurement was initiated as a tender process and has reached the award stage, with the contract awarded on 8 August 2017. The delivery of the service is scheduled to commence on 10 August 2017 and conclude on 12 January 2018. The tender period ended on 27 July 2017.

This project presents significant opportunities for businesses involved in qualitative research and customer experience evaluation, particularly those with expertise in compliance interventions and tax credit systems. Companies that can deliver in-depth insights and possess a sound understanding of HMRC's operational challenges would be particularly well-suited to compete for such contracts. Engaging in this procurement could not only enhance a firm's portfolio but also establish strong ties with a key governmental buyer in the UK.

## Notice

1. The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer experience, including more proactive contact with customers, when needed. This medium sized qualitative research aims to evaluate customers' experiences of HRR and understand how customers felt about the interactions they had with HMRC. This research will provide evidence on the effectiveness of changes made to HRR and help to inform possible improvements to the HRR process in the future. Additional information: This contract was let following a mini-competition with the BIS Research & Evaluation Framework, framework reference: CR150025BIS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/97a24e48-c8ce-4a09-ada0-4d531af98803 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2017 |
| Submission deadline | 27 Jul 2017 |
| Future notice date | Not specified |
| Award date | 7 Aug 2017 |
| Contract period | 9 Aug 2017 - 12 Jan 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,101 |
| Lots value | Not specified |
| Awards value | £47,101 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR PUBLIC |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73100000 - Research and experimental development services

## Release History

- 18 Aug 2017 at 13:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/97a24e48-c8ce-4a09-ada0-4d531af98803

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/97a24e48-c8ce-4a09-ada0-4d531af98803
  18th August 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a.json.